The Blueprint for Impact: Inside SSON Award-Winning Projects

What does award-winning GBS transformation actually look like in practice?

Inside this exclusive download, you’ll discover how leading organisations including NTT DATA, Michelin, Siemens, Mars, and Takeda delivered measurable, enterprise-scale impact across finance, HR and business services.

From 39% productivity gains and $30M+ P&L impact to global HR consolidation and GenAI-powered employee support, these case studies break down the challenge, strategy, execution and quantified results behind each transformation.

You’ll also gain:

• Clear, measurable KPIs and value delivered
• Exclusive judges’ insights on what differentiates true impact
• Practical guidance for entering the 2026 Awards

Whether you’re benchmarking your GBS performance or preparing your own entry, this showcase reveals exactly what award-winning excellence looks like – and how to position your achievements with credibility and impact.

Download the collection and set the standard for 2026.

Automation has changed the nature of SSO/GBS work over the past decade plus. The impact of automation on service delivery can take many forms – workflow technology, self-service systems, Robotic Process Automation, and now also Artificial Intelligence. The options are endless and ever-expanding. This Automation Impact award is focused on the strategic automation methodology being implemented, its benefits, and the hard, quantifiable impact that the automation has brought to shared services.

Change Management & Business Transformation can take many forms: a different means of managing service delivery, increasing specialised knowledge, offering “expertise” services, accelerating digital transformation, embracing the workforce of the future, etc. Shared Services are the engines driving transformation, so how are they reflecting today’s enterprise priorities? Alongside any transformation, the ability to manage change as part of your day-to-day operations is crucial to ensure the cultural transformation required for execution and growth. This award is focused on the strategy, improvement methodology, benefits and impacts achieved by Shared Services along with their ability to navigate hyper-change.

There are hundreds, if not thousands, of technologies that Shared Services can utilise to improve their performance and outputs. This award category is focused on singling out one technology solution that has significantly impacted a Shared Services’ performance to the extent that it has become invaluable. This application could relate to a new implementation or expanded use of an existing technology.

Customer Centricity in Shared Services can take many forms: understanding and meeting customers’ expectations, effective management of customer needs, designing the experience, complaint resolution, developing metrics that matter, and encouraging feedback that drives continuous improvement. As customer expectations and behaviours have caused seismic shifts across business models, organisations have enhanced their focus on customer experience through front, middle and back office processes. This Award will focus on how business services are driving a consistent and seamless experience across all of customer touchpoints. This award category is focused on the strategy, methodology, benefits, and hard improvements Shared Services have made to improve the focus on their customers.

Finance Transformation can be measured in various ways. Cost cutting, of course, but also value-generation, faster cycle times, data standardisation, or leveraging cognitive technology to improve decision-making – to name just a few. This application focuses on the results or outputs of a specific Finance Transformation, highlighting its impact in measurable terms compared to the initial baseline.

HR Impact can take many forms: improving employee experience, becoming an employer of choice, elevating self-service capabilities, increasing personalisation and customisation, better business partnering, leveraging analytics to support HR processes, reducing cost, and fostering innovation through digitalisation and new generation technologies. This award category is focused on HR transformation resulting in measurable “impact” such as cost, capability, workforce, talent, etc.

Process improvement can take many forms: Eliminating waste in operations, eliminating friction points for customers, process redesign as part of continuous improvement, innovations in process outcomes or even training-related processes. Value creation means delivering shareholder value in terms of either top-line growth, bottom-line improvements or even experience-related value-add. This award category is focused on the strategy, improvement methodology and benefits/hard improvements in process improvement and value creation that have been made by a shared services organisation.

Service providers form an invaluable part of the service delivery ecosystem. For those SSO/GBS that elect to use a third-party BPO (business process outsourcer), the resources they can tap, along with the expertise and technology thus offered, are core reasons for outsourcing. There are hundreds of service providers that Shared Services Organisations can utilise to help improve their processes, apply their technologies and achieve a higher level of service for internal customers. This award category is focused on singling out a service provider that has improved an SSO’s impact and efficiencies beyond the original scope – and which has, therefore, become an invaluable partner – not only to the SSO, but the business, as well.

There are hundreds, if not thousands, of technologies that Shared Services can utilise to improve their performance and outputs. This award category is focused on singling out one technology solution that has significantly impacted a Shared Services’ performance to the extent that it has become invaluable. This application could relate to a new implementation or expanded use of an existing technology.