attrition
The Costs, Reasons, Indicators and Solutions to Churn in India
August 01 by Ilse KerlingChurn can be notoriously high – so how to you pre-empt it?
What is the Business Impact of Attrition in Outsourced Contact Centers?
February 14 by SSON Industry ReportsA recent Everest Group study on attrition in Outsourced Contact Centers finds that there has been a significant shift from thinking in terms of "cost," to realizing the link to business outcomes, as...
Exit Interview: A Lost Opportunity for Your Shared Services Team
November 20 by Amarpreet BhamraLet's imagine: You have decided to move on to a new role in another shared service center or organization and are currently going through the notice period. While you are probably thinking about the...