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Business Process Outsourcing

Business Process Network

Contributor: Barbara Hodge
Posted: 12/03/2012
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Coca Cola Hellenic is just over a year old. It's smooth transition is being managed by a 17-year veteran of shared services/outsourcing. John Hall shares tips on how to manage change – and how to plan for effective service delivery Full Podcast »
Contributor: Jeanette Nyden
Posted: 12/08/2016
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How to get yourself out of an SLA-definition mess – or better yet, never get into one Full Column »