intelligent automation
PayPal Wins SSON's Automation Impact Award
April 23 by Beth BrownRead on to learn how Eric Harding and Cris Taylor from PayPal led an automation initiative that resulted in a 96.8% case quality average, and ultimately them winning SSON's Automation Impact Award.
How The Pyramid Of Change Can Stop Your Next Digital Transformation Failing
March 20 by Robert WeltevredenA very common mistake many business leaders make is to believe that going Digital means, buying and implementing a lot of cool new technology. More often than not the investments made in made in these...
An Introduction To The Autonomous Enterprise
March 11 by Beth BrownSarah Burnett, Chief Technology Evangelist at kyp.ai, and the author of “The Autonomous Enterprise", kicked off SSON's Autonomous Enterprise Summit. Her session, “An Introduction to The Autonomous Ent...
How Rossum Is Leveraging AI in Document Processing
January 10 by Beth BrownThis December, SSON hosted the 2023 Intelligent Document Processing (IDP) Digital Summit. The online event covered how digitization can streamline document processing, through technologies such as AI...
How to Make Digitization Meaningful to Employees
September 13 by SSON EditorOver 85% of shared services and GBS are playing a role in supporting their enterprise’s digital agenda, but how are they helping bringing people along for the journey?
AI Unleashed: Transforming GBS With Generative AI
September 06 by SSON EditorThe amount of information on Generative AI has reached a tipping point. That is, there is now so much, you need a bot to be able to read it all, sift out the facts, and provide some useful context. Th...
The Transformative Powers of Citizen Development in Shared Services
September 05 by SSON EditorBy empowering employees with low-code tools, such as ChatGPT, and encouraging their active participation, leaders can harness the untapped potential of their workforce to drive automation and centrali...
The State of Intelligent Automation in 2023
July 19 by SSON Editor“The State of Shared Services and Outsourcing Global Market Report” is annually one of SSON’s most downloaded pieces of content. The report provides insights into service delivery, process optimizatio...
SSOW Europe Key Takeaways
June 05 by SSON EditorThe onsite experience at SSOW Europe this past month was the perfect place for the top thought leaders in shared services to share the knowledge and advice they had gathered over the past year. Now th...
AI and Automation: Shared Services Transformation
August 30 by Ed ChallisOwing to recent innovations, AI and automation technologies are poised to transform shared and global business services (GBS). Indeed, shared services leaders are starting to acknowledge their shared...
The Future of Intelligent Automation in Shared Services
May 30 by Ed Challis3 takeaways from the 22nd Annual European Shared Services and Outsourcing Week.
2022 State of Industry IA Market Report
April 29 by Lee CoulterIntelligent Automation (IA) is answering the call to solve a growing labor shortage and changing the way we think about service delivery.