lessons
Commoditization is a Hurdle to GBS
February 11 by Barbara HodgeCost-based approaches lead to commoditization – and commoditization is the enemy of GBS. So take a service management view!
Implementing Shared Services in a World Turned Upside Down
July 26 by Jonathan SteffenThe pandemic seemed to pose a fatal threat to an operating model predicated on bringing people together under one roof. And yet ...
People Management 2021: How to Motivate and Engage Your People Today
July 01 by Guy MercierHas your team given up? Re-building a virtual team spirit & motivation at Europcar
2019 SSO Week Autumn Conference Wrap-Up: Future Operating Models Based on Digital Value-add
October 23 by Naomi SecorSix key themes define our most recent on-site discussions: new operating models; value instead of cost; inclusion; continuous improvement; digital services; and process mining.
Prudential Finance Retrenches Some BPO Work With RPA [video]
November 29 by The Shared Services & Outsourcing Network EditorFind out how Prudential Financial recognized RPA as an unmissable opportunity to improve back office processes, retrench work previously outsourced, leverage data analytics, and eliminate mundane work...
10 Tips for Establishing Shared Services Center Operations
October 12 by The Shared Services & Outsourcing Network EditorEstablishing and growing a global service center is an amazing opportunity for personal and professional growth. It's a chance to expand your horizons and a rare opportunity to exercise a full range...
RPA and its Potential Pitfalls
April 30 by Wayne ButterfieldI’m a little more famous this month after some good press coverage on my RPA journey to date. I’ve appeared in the New Scientist, as well as an RPA case study completed by the LSE (Londo...
3 Lessons From the World Cup Opening Game
June 12 by SSON EditorAs World Cup openings go, Brazil’s match against Croatia looked like it might be a humiliation for the hosts. The very first goal of the competition – an own goal by Brazil – might...
LESSONS ON LEADERSHIP: Simon Brown speaks with Helen Bingham, HR SSO Lead at Home Retail Group
April 09 by Simon BrownIn this first of a series of interviews with Shared Services Leaders, Simon Brown asks Helen Bingham, Head of HR Shared Services at Home Retail Group, some searching questions about her caree...
4 Things You can Learn from the Bronco’s Defeat at the Super Bowl
February 05 by SSON1. Be ready "We're ready to go," Seattle coach Pete Carroll declared Saturday after his team's final walkthrough. "That's kind of how we are." And so they played. If you are implementing a S...