robots
Automated Technology Still Lacks Consumer Trust
April 10 by Barbara HodgeSecurity and privacy are top concerns for customer service interactions
Why We Need Strong Laws to Regulate AI
February 22 by Ankur BansalWe shouldn’t just worry about machines adopting human-like behavior – but also about humans becoming like machines!
SSON Podcast with BNY Mellon's Jon Theuerkauf
November 28 by Seth AdlerBNY Mellon – Automation and Innovation in Services DeliveryJust two years into automation, Jon Theuerkauf joins us from Intelligent Automation Chicago 2017 to take us through the persona around the in...
Robots Are Coming: 7 Reasons Why Resistance is Futile
July 12 by SSONThe march of technology is inexorable. If you still need proof that RPA will soon become the new normal, look no further.[inlinead]
Are All Robots Created Equal?
April 18 by Adrian LiAll robots are created equal. But some are created more equal than others... A robot, is a robot, is a robot, right? Wrong! That statement couldn’t be further from the truth. You see, altho...
Escaping the Dead-End of Labor Arbitrage: Robots Are Staffing the Back Office
September 15 by Sarah BurnettContributors: Saurabh Gupta and Rajesh Ranjan Despite the nomenclature, today’s "robots" are not the R2D2 and C3P0 droids that those of us from the Star Wars generation might envision. In...
How Far Can Robotics Go – in Leadership?
September 10 by SSONMcKinsey led with a robotics article this week, saying, "The long-standing debate about computers as complements or substitutes for human labor has been renewed" in the past years, as a result of si...
Robots, earthquakes, and the shrinking conventional jobs market ...
April 23 by SSONI subscribe to a little magazine called The Week, which brings me a summary of everything that's noteworthy in an easy-to-read weekly format. Its recent editorial struck a chord with me, given what'...
Robotic Process Automation: We’re at the Cusp of Something Big – But Only if the Industry Can Get its Head Out of the FTE Model
April 07 by SSONRemember when you heard the term "multifunction" mentioned in hushed whispers at Shared Services conferences? About 10 years ago? And remember also when a couple of firms out of India started obsess...