Traditional performance management is under pressure from hybrid work and rapid strategy pivots. CHROs must ensure enterprise accountability by building data governance frameworks that measure true organizational impact—not just individual output.
• Redesign performance frameworks to track data quality, accessibility, and cross-functional insights
• Implement Now–Next KPIs that link operational performance to innovation, capability building, and AI-enabled outcomes
Randi McSpadden, System Director, HR Operations and Process, UF Health
Paige Evanich
Director, Workplace and Employee Experience
Brex