This session will explore the challenges of transforming shared services beyond their traditional transactional focus, and how to demonstrate the value they can provide to the wider organization. We will discuss the importance of aligning shared services with the company’s strategic goals and the need to engage stakeholders to understand their needs and expectations. We will explore different models for measuring and communicating the value of shared services to your C-Suite beyond its cost savings, such as quality improvement, process optimization, and enhanced customer satisfaction. Gain practical strategies and insights to transform your shared services into a strategic asset.