What does it take to lead effectively in today’s shared services and GBS environment? While the answer varies depending on your role, leadership, growth, and transformation remain at the core of every successful journey.

At Shared Services & Outsourcing Week (SSOW), five senior leaders shared unfiltered insights on how they’re tackling change, inspiring teams, and shaping the future of GBS.

Here’s a taste of what they opened up about:

• Best Practices & Future GBS Leadership – Why cost-to-serve matters more than headcount and how stakeholder buy-in drives transformation.
• Technology Leadership & Talent Development – Balancing business priorities while empowering early-career talent to lead on AI and automation.
• Overcoming Change Resistance – How peer-to-peer influence and leadership alignment create lasting adoption.
• Women’s Leadership & Transformation – The importance of raising your hand for big opportunities and leading change from the top.
• HR Innovation & Automation – Combining human-centered support with low-code automation and knowing when to “just start.”

This collection of conversations is a must-read for anyone driving impact in shared services, GBS, and beyond. Fill out the form on the right or click here to request your copy of the conversations.