Shared Services & Outsourcing Week Conference

March 24 - 27, 2025 | Orlando, FL

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Automating Customer Service and Enabling High-end Business Value for Texas Instruments

With efficiency and experience getting impacted due to legacy processes, transformation became a priority for Riles Jones, a Customer Service Operations Manager with Texas Instruments. That's when she reached out to Infosys BPM, who - with an impactful, award-winning modernization program - delivered enhanced efficiency, rising customer satisfaction scores, as well as over $600,000 in cost savings.

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