Exclusive Content

Celebrate Excellence in Shared Services at the 2026 SSON North American Impact Awards

The SSON North American Impact Awards are the gold standard for recognizing innovation, transformation, and measurable impact across shared services and global business services (GBS). Taking place at the prestigious SSOW Black-Tie Gala on March 18, 2026 in Orlando, this is your chance to showcase your organization’s excellence and stand among the industry’s best. 

Inside the Awards Brochure, You’ll Discover:

• Award Categories & Criteria: From Automation and Business Resilience to Customer Centricity and Finance Transformation, see where your organization can shine.
• Key Dates & Deadlines: Stay ahead with submission timelines, finalist announcements, and the grand gala date.
• Judging Process: Learn how independent, cross-industry leaders evaluate entries with a focus on strategy, results, and innovation.
• Success Stories & Past Winners: See how companies like Siemens, T-Mobile, and Johnson & Johnson earned recognition and elevated their brand.
• Practical FAQs: Get clarity on eligibility, submission requirements, and how to maximize your chances of winning.

Here’s what’s in it for you:

• Spotlight your success – Gain visibility across the North American shared services network and beyond.
• Inspire your peers – Share the story behind your results and the people who made it happen.
• Celebrate together – Join the biggest night in shared services at the SSOW Black-Tie Gala in Orlando.

You’ve already done the hard work. Now’s the time to get recognized for it.

Fill out the form to the right or click here to have your copy emailed directly to you.

As Global Business Services evolves at record speed, scope expansion has become the key to unlocking enterprise-wide value beyond cost savings. This handbook unpacks the trends, strategies, frameworks, and real-world case studies shaping the next era of GBS maturity.

What You’ll Learn

• The biggest trends reshaping GBS: customer-centricity, tech-led transformation, and the shift from efficiency to value creation.
• Why scope expansion is essential to escaping the “1% improvement trap” and sustaining long-term business impact.
• Real examples of unconventional and high-value scope expansion, from clinical trial analytics to engineering services.
• Proven frameworks for securing buy-in, structuring transitions, and scaling new capabilities.

Modern GBS has outgrown its back-office roots, now it’s a strategic engine for growth, innovation, and customer experience. Claim your copy of the handbook today to learn how top organizations are redefining what’s possible. 

Want your copy emailed to you? Click here.

Whether you’re defining your model or fine-tuning it for scale, clarity is your advantage. This 2-page Organizational Model Cheat Sheet helps you and your leadership team speak the same language around structure, value, and results.

Inside the Breakdown:

• Straightforward definitions of SSC, GCC, GBS, Federated, Hybrid, and Landlord models
• Where each model fits—and the common risks to watch for
• A KPI lens for leaders: efficiency, quality, experience, innovation, and value

Build confidence in your strategy.

Fill out the form to the right or click here to have your copy emailed to you, and move your organization forward—align your team and make better decisions, faster.

What does it take to lead effectively in today’s shared services and GBS environment? While the answer varies depending on your role, leadership, growth, and transformation remain at the core of every successful journey.

At Shared Services & Outsourcing Week (SSOW), five senior leaders shared unfiltered insights on how they’re tackling change, inspiring teams, and shaping the future of GBS.

Here’s a taste of what they opened up about:

• Best Practices & Future GBS Leadership – Why cost-to-serve matters more than headcount and how stakeholder buy-in drives transformation.
• Technology Leadership & Talent Development – Balancing business priorities while empowering early-career talent to lead on AI and automation.
• Overcoming Change Resistance – How peer-to-peer influence and leadership alignment create lasting adoption.
• Women’s Leadership & Transformation – The importance of raising your hand for big opportunities and leading change from the top.
• HR Innovation & Automation – Combining human-centered support with low-code automation and knowing when to “just start.”

This collection of conversations is a must-read for anyone driving impact in shared services, GBS, and beyond. Fill out the form on the right or click here to request your copy of the conversations.