Rise. Lead. Transform. 💡 In this episode of GBS Leaders Unplugged, we sit down with Bianca Martinez, Executive Director, GBS Strategy & Transformation at Warner Bros. Discovery, one of the fastest-rising voices in Global Business Services (GBS), to explore how women can lead with impact and drive meaningful transformation in shared services.

Highlights Include:

• Bianca’s journey as a rising star in the GBS and shared services space.
• Unique opportunities for women to step into leadership and drive transformation.
• How to overcome dysfunction and resistance in change management.
• Actionable insights for positioning yourself to lead high-impact initiatives.
• Behind-the-scenes reflections on the SSOWomen’s Day experience and community.

Fill out the form to the right or click here and we’ll email it straight to you!

Lead. Evolve. Deliver. 🚀 In this episode of GBS Leaders Unplugged, we sit down with Steve Rudderham, Head of Global Business Services at Carrier and a global ambassador for SSON, to explore what it takes to drive lasting impact in today’s rapidly evolving GBS landscape.

Highlights Include:

• Steve’s top priorities for driving efficiency and measurable value in GBS.
• Critical standards and best practices every GBS leader should adopt to stay competitive.
• Essential leadership qualities and skills Steve has honed throughout his career.
• How to overcome transformation challenges as GBS organizations mature.
• Why SSOW's Future of Business Services Boardroom conversations stand out.
• What keeps Steve passionate about advocating for the SSON community worldwide.

Fill out the form to the right or click here and we’ll email it straight to you!

Innovate. Automate. Humanize. 🤝 In this episode of GBS Leaders Unplugged, we sit down with Jason Paradowski, Head of HR Service and Talent Acquisition for Bosch, Americas Region at Bosch, to explore how HR shared services can evolve to meet the needs of today’s dynamic and diverse workforce.

Highlights Include:

• How Bosch is evolving its HR Shared Services strategy to better serve a global workforce.
• Jason’s most impactful HR automation initiative, and the keys to its success.
• Balancing automation and personalization to create a world-class employee experience.
• Practical advice for organizations starting their automation journey (RPA, low-code, AI).
• Reflections on Bosch’s recognition at the SSON Impact Awards and Jason’s SSOW highlights.

Fill out the form to the right or click here and we’ll email it straight to you!

Innovate. Lead. Empower. 💻 In this episode of GBS Leaders Unplugged, we sit down with Tage Smith, Vice President of Technology Shared Services at Pacific Life, to explore what it takes to drive efficiency, innovation, and inclusive leadership in a rapidly evolving tech environment.

Highlights Include:

• What a typical day looks like for a leader in Technology Shared Services, and how to prioritize for maximum impact.
• The leadership qualities and skills that have fueled Tage’s success, and how she’s honed them over her career.
• Barriers and opportunities for women in technology and shared services, plus advice for those looking to lead.
• Reflections on SSOWomen’s Day and the personal and professional takeaways that stood out most.
• Tage’s SSOW highlights and insights from connecting with the global shared services community.

Fill out the form to the right or click here and we’ll email it straight to you!

Clarity. Alignment. Transformation. 🌍 In this episode of GBS Leaders Unplugged, we sit down with Adam Holmes, Senior Vice President of Business Services at Publicis Re:Sources, to explore how leaders can overcome organizational resistance and drive meaningful change in global shared services.

Highlights Include:

• Which change management dysfunction is most damaging, and how to overcome it.
• Building alignment and clarity across global teams during times of transformation.
• Proven strategies for reducing resistance and driving unified behaviors.
• Tailoring shared services to thrive in cultures built on flexibility and innovation.
• The critical mindset shift leaders need to truly transform how they operate today.
• Adam’s reflections on SSOW and the value of connecting with the global business services community.

Fill out the form to the right or click here and we’ll email it straight to you!

In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.

Fill out the form to the right or click here and we’ll email it straight to you!

In this engaging interview from Shared Services & Outsourcing Week (SSOW), Candace Dingman, Senior Vice President of Global Shared Services at Davies, shares her insights on the successful implementation of SAP HANA across 72 countries. With a focus on the roadmap and strategies that contributed to one of the fastest implementations to date, Candace offers invaluable lessons for organizations looking to undertake similar transformation.

Fill out the form to the right or click here and we’ll email it straight to you!

In this exclusive interview from Shared Services & Outsourcing Week (SSOW) 2024, Sandeep Arora, Head of Global Business Services at The Clorox Company, delves into the transformative journey from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements). Discover how focusing on XLAs can lead to outstanding customer satisfaction and service excellence.

Fill out the form to the right or click here and we’ll email it straight to you!

In this compelling Shared Services & Outsourcing Week (SSOW) interview, Fernando Hueglas, Head of Finance Business Services at Fortune Brand Innovations, dives into the strategies for proving the value of shared services to gain essential support for expansion. Fernando shares his perspective on how shared services can drive meaningful impact across an organization—even when cost savings aren’t immediately apparent.

Fill out the form to the right or click here and we’ll email it straight to you!

In this insightful interview from Shared Services & Outsourcing Week (SSOW), Julie Schwendimann, Vice President of Global Shared Services Operations at Stanley Black & Decker, shares her expertise on enhancing the Order-to-Cash (O2C) cycle to improve the customer journey. With years of experience optimizing finance and shared services processes, Julie provides actionable strategies for addressing key challenges in O2C.

Fill out the form to the right or click here and we’ll email it straight to you!