Discover the transformative journey of Charter Communications' VP of Employee Services as they shifted their ADA processes from outsourced to in-house, creating a more personalized and efficient HR experience. In this engaging case study, explore the strategic mindset, crucial conversations, precise executions, and continuous improvement efforts that propelled Charter to cut SLA time four-fold while fostering stronger internal connections among employees.

Join us for an insightful session where we delve into the key elements of this migration, including:

-       Promoting HR Engagement: Learn how to forge stronger bonds with the broader business, prioritize collaboration, and reduce SLAs to enhance overall efficiency.

-       Redefining Processes: Explore the strategies behind redefining processes to seamlessly streamline workflows, ensuring a more agile and responsive HR environment.

-       Effective Communication and Exposure: Gain insights into communication tactics and increased visibility to alleviate employee confusion surrounding complex ADA processes.