Access the PDF version of the 2025 agenda here.
While many organizations embark on the journey to establish a full-fledged GBS organization, others have found success in optimizing their existing shared services model. This session explores the benefits of maintaining a focused shared services approach and provides practical strategies for maximizing its potential. By leveraging the core strengths of shared services and avoiding the complexities of a GBS transformation, organizations can still achieve significant cost reductions, improve efficiency, and enhance service delivery. Hear from a panel of SSO leaders who have decided GBS is not the way to go and why. Discussion will include our panelists thoughts around:
Consultants are a critical part of our GBS and shared services ecosystem. They foster best practices, develop our strategies, structure our organizations and help us source our providers. But what do they really think about the decisions we make, how we operate, how we deploy providers and whether we are applying technology optimally?
SSON’s 2025 G6 will hear the voices of some of the industry’s leading consultants. Will they be honest about their views on the future of the industry? When to optimally deploy outsourcing as a model? How GBS leaders become their own worst enemies? Whether GPOs belong in GBS organizations? Is GenAI really a silver bullet?
Join us as Deborah Kops turns her focus to a few of the industry’s change agents. Get the answers to questions such as:
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HR Shared Services teams are often overwhelmed with the manual tasks associated with employee onboarding. We’ll dive into a real-world case study demonstrating how automation can streamline the onboarding process, improve employee experience, and increase efficiency. Learn how to identify key onboarding pain points, select the right automation tools, and implement a solution that delivers measurable results. Attendees will gain practical insights and actionable steps to transform their onboarding process.
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Traditional metrics like cost and headcount ratios offer limited insights into the true value of HR shared services. We’ll study a broader range of key performance indicators (KPIs) that measure operational efficiency, employee satisfaction, and strategic impact. Learn how to leverage analytics to identify improvement opportunities and develop comprehensive scorecards to track progress against organizational goals. By the end of this session, participants will be equipped to transform HR shared services from a cost center to a strategic business partner.
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Finance shared services often operate in a transactional mode, focused on efficiency and compliance. To truly become a strategic partner, shared services must undergo a fundamental shift towards customer centricity. Regardless of the financial process, there are practical steps available to transform finance shared services into a value-added function.
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Explore strategies to optimize Order-to-Cash processes, ensuring a seamless customer journey through streamlined operations and advanced technology utilization.
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HR Shared Services are often under pressure to deliver high-quality services with limited budgets and staff. This can stifle innovation and hinder the implementation of process improvements that could significantly benefit both employees and the organization. By adopting a resourceful mindset and leveraging the tools and strategies covered in this session, you can unlock significant efficiencies in your HRSS operations, even with limited resources.
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Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.
In an unprecedented era, organizations find themselves navigating the convergence of five distinct generations in the workplace: Traditionalists, Baby Boomers, Gen X, Millennials, and Gen Z. This leads to a lot of confusion on how to best manage such a diverse workforce. By embracing generational differences, implementing targeted strategies, and fostering a collaborative environment, organizations can thrive in the new era of work. Let’s unlock the potential of every generation and build a stronger, more resilient workforce.
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Congratulations, you are building a new SSO, but where do you start? This session is tailored for shared services leaders eager to master the essential KPIs that will lay the groundwork for success that generates significant transformational change. We’ll review three critical areas that are vital for initiating a high-performing SSO:
Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.
Selecting the right key performance indicators (KPIs) is crucial for driving meaningful results, but one-size-fits-all metrics often fall short in varied business environments. In this discussion, explore how different leaders aligned their KPIs with unique organizational goals and industry specifics. Learn how to customize measurement frameworks to reflect your company’s strategic priorities, operational realities, and cultural nuances. By tailoring KPIs effectively, you’ll foster clearer accountability, better decision-making, and sustainable growth.
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Achieving peak operational performance starts with mastering resource management. As businesses face increasing complexity and demands, how effectively resources are aligned with critical processes can determine success or stagnation. This session uncovers the strategic approaches needed to fine-tune resource allocation, driving efficiency and positioning the organization to swiftly adapt to shifting priorities. Participants will learn how to leverage resources more intelligently, ensuring every asset contributes to sustained operational excellence.
Action Points:
Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.
According to SSON R&A research, companies automating the Procure-to-Pay process can drive significant cost savings at $50k - $100k per year. This session will provide insights into best practices for finding and securing these cost-saving automation tools, overcoming common implementation challenges, and how best to measure ROI after it goes live. Gain actionable strategies that can transform your P2P/S2P process by learning to:
In today’s complex global economy, accurately measuring supply chain performance is crucial for achieving long-term success. This session delves into the essential metrics that signify supply chain effectiveness, offering guidance on how to assess and enhance these measures. Participants will gain valuable insights into aligning supply chain metrics with overall business strategies, fostering growth, and ensuring resilience. By examining case studies, the session will equip attendees with practical approaches to drive continuous improvement and optimize operational outcomes.
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Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.
Tail spend management is often overlooked but represents a significant opportunity for cost reduction and efficiency improvements. In fact, SSON R&A finds that only 30% of indirect spend is classified to a sufficient level for strategic sourcing. In this session, we will delve into cutting-edge techniques for uncovering and addressing the hidden costs in your tail spend. Discover how to harness data and implement innovative strategies to transform your procurement processes and achieve substantial savings. Tangible takeaways include:
In the digital era, the governance of automated and AI-driven processes is critical to ensure alignment with business objectives, manage risks, and drive strategic value. We will breakdown the principles of governance models, examining how they can be tailored to oversee automated and AI-driven processes. Master how to establish clear decision rights, whether globally or regionally, to facilitate agility and scalability without compromising control.
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Dive into a riveting exchange at the G6 where BPO executives stir the pot on industry trends. From the disruptive thrust of Generative AI to radical shifts in strategy, customer-centricity, and tech fusion, this debate uncovers the tumultuous forces shaping the dynamic GBS landscape.
Traditional "big-bang" transformations often fail to deliver expected outcomes due to their complexity and the difficulty of predicting future requirements. Evaluate an alternative approach that leverages agile methodologies and cross-functional "pods" to automate processes and roll out new capabilities in an iterative and responsive manner.
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The shared services and GBS landscape is evolving rapidly, driven by technological advancements, changing business models, and evolving customer expectations. This session will delve into the critical trends shaping the future of these functions and explore how leading organizations are positioning themselves for success in 2027 and beyond. We will examine emerging services, the expanding scope of shared services and GBS, and the transformative role of technology in driving efficiency, innovation, and customer value. By the end of this session, attendees will gain valuable insights into the strategic priorities and initiatives required to future-proof their organizations and gain competitive advantage. Key discussion points will include: