Damian Kitson

VP Finance Services Walmart

Thursday, March 28, 2024

12:30 PM Designing a Seamless Service Delivery Model with CX at the Center

Gain insights from a visionary executive who drove cultural transformation, resulting in impressive revenue growth. Explore strategies to seamlessly integrate customer-centricity into GBS operations  

  

  • Effortlessly embed customer-centric principles into GBS operations, amplifying service excellence and fostering innovation 
  • Leverage customer feedback, metrics, and insights to continuously optimize service strategies 

Check out the incredible speaker line-up to see who will be joining Damian.

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