This masterclass tackles the imperative task of formulating a robust business case for the seamless integration of Gen AI and Conversation AI, hereafter abbreviated to Gen AI, within diverse workplace environments.

The masterclass provides a comprehensive framework to enable business leaders, decision-makers, and innovation enthusiasts to navigate the intricate terrain of Gen AI adoption. Fusing technical insights with strategic acumen, the session elucidates how Gen AI can catalyze productivity, accelerate issue resolution, amplify creativity, and enhance efficiencies across industries. Attendees will grasp the fundamental mechanics of Gen AI and its potential to metamorphose conventional workflows into agile, adaptive, and insightful processes. Importantly, you’ll walk away with practical applications and the ability to demonstrate to decision-makers the tangible benefits toward both experience and budget.

Through a real-world case study attendees will garner the tools necessary to construct a compelling business case tailored to their organization's unique needs. Addressing concerns of implementation challenges, ethical considerations, and return on investment, the masterclass equips participants to anticipate hurdles and strategize mitigation approaches. Moreover, it examines the symbiotic relationship between Gen AI and human ingenuity, emphasizing the collaborative synergy that underpins its successful integration.

HR operations and HR shared services have gone through a journey of major transformation in the past few years. This workshop will examine the key direction of the current and future trends and help you set your own transformation priorities. There has been a shift in HR focus to Employee focused approaches better understand how HRSS is transforming.

• Understand key trends in HR Shared Services delivery model

• Developing a HR Service Governance model for an aligned transformation approach

• What are the new technologies required to drive digital transformation?