Unlock the full potential of shared services with our must-have essentials for leading practice organizations. From crafting a clear strategy and compelling business case to implementing with finesse and mastering change management, we'll guide you to success. Stay ahead of the curve and navigate uncertainties with confidence.  

• Align shared services with organizational objectives, outlining scope, goals, and expected outcomes. 
• Justify shared services with a comprehensive case, highlighting benefits and cost savings. 
• Carefully plan and execute the transition, defining roles and creating a detailed roadmap. 
• Manage change effectively, gaining stakeholder buy-in and ensuring a smooth transition. 

Sponsored by: ScottMadden

---

John Francis

Patner
ScottMadden

See Bio

Trey Robinson

Partner
ScottMadden

See Bio

Trish Ferris

Partner
ScottMadden

See Bio

Stagnation is the enemy of shared services value creation. You’ve been operating in your shared services model for some time and are now wondering what you should do next. How do you ensure your shared services continue to add value to the organization in the face of new services, disruptions, and changes in the environment? Attend this workshop and learn tactics for improving what you have and leveraging what is new. This session will review ways to advance your current model and incorporate next-generation concepts to take your shared services operations to the next level. Learn about: 

o       Continuing to optimize service delivery to yield additional cost

benefits 

o       Addressing challenges that may remain from multiple ERPs or

disparate systems 

o       Leveraging generative AI to enhance your efficiency 

o       Evaluating and addressing skillset gaps to meet evolving

needs 

o       Assessing and optimizing your sourcing models 

o       Expanding to regional or global delivery models  

o       Designing and launching predictive and prescriptive

analytics 

Sponsored by: ScottMadden

---

George Penton

Partner
ScottMadden

See Bio

Courtney Jackson

Partner
ScottMadden

See Bio

Henry Bell

Partner
ScottMadden

See Bio

Intercompany, long thought left pocket/ right pocket, touches nearly every part of the finance organization. Yet this often-overlooked process can wreak havoc across organizations, sapping time, efficiency, introduce risk, and ultimately impact the P&L. ERPs alone weren’t designed to handle today’s intercompany, but there’s hope. Join this workshop to go beyond the ERP and learn how a holistic approach to intercompany can save your bottom - line.

·        Learn about the current state of intercompany and challenges impacting organizations

·        Understand why taking a different approach to solving intercompany is necessary

·        Discuss the silos that exists across functions and what you can do to break them down

·        Discover how dedicated technology can solve your pressing intercompany issues

·        Know the key solution components your organization needs to succeed

Sponsored by: BlackLine

---

Quintin Dykes

Director, Intercompany Value Architecture
Blackline

See Bio

Explore the role of Global Business Services (GBS) in Invoice-to-Cash (I2C) digital transformation. Uncover trends, strategies, and practical insights to navigate the complexities of this evolution. Industry experts will share best practices, case studies, and actionable techniques, providing participants with the tools to optimize finance processes for sustained success.

Workshop Highlights:

•          Current Trends in GBS and I2C: Stay ahead of the curve by understanding the latest developments and trends shaping the GBS and I2C landscape.

•          Strategies for Successful Transformation: Learn proven strategies to initiate and manage a successful digital transformation in the Invoice-to-Cash process within the framework of Global Business Services.

•          Practical Insights from Industry Experts: Benefit from firsthand experiences and insights shared by industry experts, providing you with a practical understanding of the challenges and opportunities in GBS-driven I2C transformations.

•          Best Practices for Optimization: Explore a curated set of best practices that can be implemented to optimize your finance processes, enhance efficiency, and streamline the Invoice-to-Cash workflow.

•          Actionable Techniques for Implementation: Walk away with tangible, actionable techniques that you can immediately implement in your organization to drive positive change and maximize the benefits of digital transformation.

Sponsored by: BlackLine

---

Tom Bangemann

Head of Data Development & Research
SSON Research & Analytics

See Bio

Danny Wheeler

Solution Strategy & Marketing Manager
Blackline

See Bio

HR operations and HR shared services have gone through a journey of major transformation in the past few years. This workshop will examine the key direction of the current and future trends and help you set your own transformation priorities. There has been a shift in HR focus to Employee focused approaches better understand how HRSS is transforming.

• Understand key trends in HR Shared Services delivery model

• Developing a HR Service Governance model for an aligned transformation approach

• What are the new technologies required to drive digital transformation?

Janet Ramey

Principal
Sourcing Change

See Bio

Tim Young

Senior Vice President Human Resource Operations
Pearson

See Bio

Kent Blackmon

Vice President, HR Operations and Shared Services
Danaher Corporation

See Bio

• Outline the capabilities required for your HR Shared Services to be successful at your level
• Explore change management tools and techniques to create an environment to cultivate and nurture capabilities to their full potential
• Identify KPIs and metrics to measure the capabilities overtime to drive business results
• Hear best practices for adoption across the function  

Experience is the ultimate measure of service and process value delivery.

Both “customer” and “colleague” experience.

But it is no longer about “touch points” and “moments of truth”, it is about delivering full-cycle business value.

Sharing Best Practices with interactive discussions and exercises, this workshop will challenge and inform GBS and service delivery leadership, current or aspiring Global Process Owners, Service Owners and Experience Owners with practical models and tools to enhance end-to-end process/service alignment, innovation and experience across the organization.

The workshop will cover:

• Experience and the “End to End” Context

• “Shift Left” Thinking & Behaviours

• Expectations, Barriers to Success

• The role of AI and Technology in “Experience” Optimisation

• “What Does GOOD Look Like”

• WIIFM and the Customer Experience

• The Relationship between “Experience” and “Business Value”

• Managing the Stakeholder “Coalition”

• The “End to End” Process, Service and “Experience Ownership” Playbook

• Summary & Conclusions

Sponsored by: Consider Solutions

---

Dan French

CEO
Consider Solutions

See Bio

Harvey Campbelton

Shared Services Business Partner
Consider Solutions

See Bio

Steve Fox

Process Excellence Leader
Consider Solutions

See Bio

Generative AI has forever changed the way we think about and do business. This is enabling Global Business Services to evolve from simply delivering process efficiencies and technology transformation to being an experimental, ideating function that drives more “skin in the game.”

In this session, we explore how our Connected Enterprise approach enables our clients to seamlessly orchestrate an intelligent, connected ecosystem of people, processes, data, and technology, with AI, analytics, and GenAI at its heart. This, in turn, enables the evolution of GBS to deliver sustainable business outcomes, enhanced value, and continuous innovation – enabling organizations to stay relevant and agile in today's business landscape.

Sponsored by: Capgemini

---

Sitting still as a global business services (GBS) organization is not an option anymore. GBS and shared service organizations should constantly adapt and transform while continually delivering value. A GBS leader’s legacy rests on the ability to lead the team’s transformation to capitalize on change and help accelerate the value delivered to stakeholders. Successful leaders recognize the need for ongoing, end-to-end transformation, and they are more than a little focused on achieving the outcomes that matter during and after the transformation. In this session, we will explore what outcomes matter in periods of transformation, how organizations can accelerate transformation value year over year, and what allows them to build on enhanced digital capabilities. We will leverage industry leaders to discuss real-life transformation outcomes that will help you rethink your transformation legacy. 

Key discussion items for the session:

• What transformation outcomes matter? 
• How do you create opportunities for value delivery throughout the journey? 
• What are the secrets to accelerating GBS value year over year? 
• How can you build on success and move the conversation forward? 

Sponsored by: PwC

---

Liz Evans

Principal
PwC

See Bio

Traci Memmott

VP – Finance Hub Value Management
The Coca-Cola Company

See Bio

Basia Huss-Kaniewska

Senior Managing Director, Global Leader of GCS Real Estate Accounting Services
CBRE

See Bio

David Shebay

PwC Principal, US Finance Managed Services Leader
PwC

See Bio

Katya Reuk

PwC Partner, Organization Strategy
PwC

See Bio

Fuad Abdelhadi

Partner
PwC Strategy&

See Bio

Ever wondered about the profound impact of embracing digital fluidity in the evolution of SSC/GBS? Brace yourself, as reality is closer than you think. Automation has not just found a place; it's orchestrating a strategic transformation and is reshaping operations to deliver value-added services with a focus on data access and analysis. Imagine this seamless orchestration unfolding across your entire enterprise through a visionary Center of Excellence. Picture it as a key player, effortlessly scaling intelligent automation and revolutionizing operations from front to back offices.

Participate in this workshop to explore:

• Implementing intelligent automation for streamlined processes.
• Digitally transforming support functions for heightened efficiency.
• Orchestrating Business Intelligence for unlocking substantial value.
• How service delivery models are evolving to drive cost reduction and scale through technology.
• Collaborating and strategizing with automation to build an effective future-ready strategy.

Interactive Session Highlights:

• Hear the latest insights from Chazey experts on solving industry problems.
• Receive real-time solutions to challenges you may be facing in your GBS journey.
• Gain insights into actionable steps to enhance your data-driven initiatives.
• Acquire a personalized takeaway guide for implementing digital strategies in your GBS setting.
• Engage with your peers in table brainstorming sessions.

Join us for a dynamic workshop where you not only delve into the future of GBS but also leave with practical solutions and a roadmap for success in the digital age.

Sponsored by: Chazey Partners

---

Phil Searle

CEO and Founder
Chazey Partners

See Bio

Lee Coulter

Operating Partner
Acresis

See Bio