Access the PDF version of the 2025 agenda here.
When shared services operate at their full potential, it transforms organizationsโstreamlining operations, delivering exceptional customer experiences, and unlocking new value through data and automation. Achieving this impact requires not just strategy and execution but a forward-looking approach that integrates technology and prioritizes customer-centric design.
The biggest threat to shared services isnโt external forcesโitโs settling for โgood enough.โ In an era of rapid change, staying ahead means embracing innovation, from leveraging AI and automation to transforming processes with customer-centric design and data-driven insights.
This workshop will explore actionable strategies to elevate the value you offer your organization. Whether youโre optimizing existing operations, incorporating next-generation capabilities, or further leveraging the reach of your Global Business Services (GBS) footprint, weโll provide a roadmap to take your offerings to the next level. Topics include:
In today's competitive landscape, Shared Services organizations must excel in talent retention, process standardization, and digital transformation. While productivity remains a cornerstone of success, workforce analytics has emerged as a game-changing tool, providing leaders with unprecedented visibility into operational performance, health, and efficiency. With Zinnov's extensive consulting experience across diverse Enterprise & Shared Services operations and ProHance's partnerships with industry giants, this session delivers battle-tested insights on turning productivity data into strategic advantage.
What youโll learn:
Effective leadership within Shared Services is crucial for organizational success. Get equipped with essential soft skills to lead and motivate their teams effectively. Participants will learn practical strategies to enhance collaboration, communication, and problem-solving.
Action Items:
Sharing Best Practices from the โEnd to Endโ Process & GPO Playbook with interactive discussions and exercises, this workshop will challenge and inform GBS leadership, current or aspiring Global Process Owners (GPOs) and Service Delivery leaders with practical models and tools to elevate end-to-end process alignment and innovation across the organization.
The workshop will cover:
Explore the intersection of data management and process excellence within shared services. Dive into the critical relationship between IT and analytics teams and how to address challenges when strategy is lacking. Discussions will cover effective models for integrating Master Data Management (MDM) and data governance as foundational elements for success. Examine power dynamics in data creation, inherent biases, and their impact on analytical accuracy. While AI tools draw attention, this conversation emphasizes that robust data practices remain the backbone of successful automation and operational efficiency, ensuring reliable, bias-free analysis.
Key Takeaways:
Effective intercompany processes are critical to delivering exceptional service quality within shared services centers. By standardizing processes, improving communication, and implementing advanced solutions, organizations can resolve common intercompany challenges and elevate the overall quality of service provided to stakeholders.
Join us as we explore strategies to optimize intercompany operations, focusing on reducing inefficiencies, enhancing collaboration, and leveraging technology to ensure seamless transactions between entities. Weโll highlight the impact of streamlined intercompany workflows on reducing errors, improving compliance, and fostering a culture of continuous improvement.
Learning Objectives
Explore the role of Global Business Services (GBS) in Invoice-to-Cash (I2C) digital transformation. Uncover trends, strategies, and practical insights to navigate the complexities of this evolution. Industry experts will share best practices, case studies, and actionable techniques, providing participants with the tools to optimize finance processes for sustained success.
This workshop provides strategy and tactics needed to ensure your company is building the core capabilities necessary to be successful with AI into the future.
Transformation that includes AI readiness requirements is broader than even the โtypicalโ transformations. It creates new departments, new jobs, new roles, new functions, and new processes. Functional leaders, GBS leaders, Global Process Owners, IT and Risk all have a part to play in this brave new AI enabled world.
Workshop Objectives
This workshop will arm you with real world advice that you can bring back to either start the conversation about AI readiness, begin to map your own journey or accelerate your existing plans!
As the boundaries between human and machine intelligence overlap, the potential of Agentic AI and Generative AI (GenAI) to revolutionize Business Operations is becoming increasingly evident. From automating routine tasks to enhancing decision-making and fostering innovation, GenAI is reshaping the landscape of Shared Services organizations in addition to other functions across the value chain. However, the successful integration of Agentic AI and GenAI, respectively requires a strategic approach that addresses both its opportunities and challenges. This workshop will explore practical applications of GenAI within targeted functions, providing attendees with insights and strategies to harness its power to effect impactful transformation.
Actionable Takeaways:
Join us at Redwoodโs premier workshop to discover how the Touchless Close can transform your Record-to-Report (R2R) process.
This event will help you reimagine your approach to financial reporting by showcasing solutions optimized for SAP environments, leading to significant cost savings, enhanced accuracy, and faster financial reporting.
Why Attend:
Due to the macroeconomic slowdown and multiple disruptions over the years, including new-age talent requirements, mounting economic pressures, geopolitical tensions and supply chain disruptions, organizations are required to ensure they are ahead of the curve. This interactive workshop would help you navigate unpredictable issues, actionable advice, digital-first strategies and maintain successful client-partner relationships.
What questions will the workshop address:
In this session, SSON Research & Analytics will present the key trends from our 2025 Global State of the Industry report. We'll delve into critical topics such as the role of Global Business Services (GBS) as a talent hub, balancing the cost-value equation, and the impact of automation and analytics. Additionally, we'll explore strategic location choices and the overall state of business services. Join us as we provide insights into these pivotal areas and discuss how we can elevate the industry to the next level.