As a global leader in enterprise applications and business AI, SAP helps companies of all sizes and industries run better by redefining enterprise applications and connecting intelligent enterprises with greater transparency, resilience, and sustainability across supply chains. SAP’s end-to-end solutions and services enable businesses to operate profitably, adapt continuously, and make a difference worldwide. SAP Customer Experience (CX) brings together customer-facing capabilities across marketing, commerce, sales, and service—purpose-built for companies that run on SAP.
SAP Enterprise Service Management transforms shared services delivering streamlined, connected processes within and across departments of organizations. This AI-led, service management solution enables flexible configuration streamlining and meeting the diverse needs of individual and cross-departmental service request management processes. Integrated to SAP Cloud ERP applications, such as SAP Finance and SAP SuccessFactors, further ensures clean data, autonomous processes, and streamlined resolutions driving excellent experiences for customers, employees, suppliers and business partners while delivering a centralized approach for global business services.