ANZ's Premier Event for Shared Services, GBS and Outsourcing Leaders

Name: 30th Shared Services and Outsourcing Week Australasia
Start: 2027-05-18
End: 2027-05-19

18 - 19 May 2027 Royal Randwick Racecourse Sydney, Australia

2026 AGENDA

Sponsorship Opportunities

GET YOUR TICKETS

Mission Statement

Australian business services are being rebuilt in three directions at once, and SSOW ANZ has to be built around that, not around the shared services model of ten years ago.

Australian business services are being reshaped by offshore delivery, outsourcing partnerships and AI-driven automation. As organisations rethink how work gets done, leaders must decide what to keep in-house, move offshore, outsource to partners or automate with AI. SSOW ANZ 2027 brings together the executives and decision-makers navigating these changes to explore new operating models, balance cost and risk, and build more effective, future-ready business services.

SSOW ANZ 2027 is built for that change.

No single model wins, and getting the mix wrong means carrying the cost, the risk and the workforce impact for years. Two days of ANZ case studies across every model, from the shared services leaders who have already made the call.

Download Post Show Report

Download Prospectus

Download the 2026 Post Show Report

The 29th Annual Shared Services & Outsourcing Week (SSOW) Australasia, brought together the region’s largest gathering of shared services and global business services leaders.

This year’s event was a huge success, with senior attendance, world-class speakers from brands like Suncorp, Arnott's Group, Woolworths, Sydney Water, Asahi Beverages, and BlueScope, and dynamic discussions on AI, automation, workforce transformation, and customer experience.

The Post Show Report captures all the highlights — from attendee profiles and top sessions to key takeaways that are shaping the future of shared services in Australasia.

Download 2026 Post Show Report

The 6 Conversations Defining Shared Services in 2027

Who Does the Work in Shared Services Now? Keep, Outsource, Offshore or Automate

How shared services leaders are deciding, process by process, what stays with their in-house teams, what goes to an outsourcing partner, what moves to an offshore centre and what AI takes on, weighing cost, risk, speed, control and service quality.

From Pilot to Payback: Agentic AI That Delivers in Shared Services

Where AI agents have moved into live service delivery across finance, HR, procurement, customer and IT services, what the payback looks like six to twelve months in, and what has to be in place before scaling.

Outsourcing Beyond Cost: Partners and Offshore Centres as Capability Hubs

Cost savings alone no longer justify outsourcing or offshore delivery. How leaders are moving outsourcing partners and captive centres from transactions to analytics, technology and AI, and measuring them on capability and value.

Rewriting the Outsourcing Contract: From FTE to Outcome

Outsourcing providers are moving away from FTE pricing with no agreed replacement. The commercial models, auditable baselines and partner governance holding up as AI does more of the work, and what CPS 230 now demands of every material service provider.

Ready to Automate: Getting Processes, Data and Platforms Fit for AI

AI fails on broken processes. The process intelligence, standardisation and digital core work that separates programs that scale from programs that stall.

Skills, Roles and Careers in the New Shared Services

As work is redesigned across in-house teams, partners and AI, how leaders are building new skills, creating new roles and career paths, and taking their teams with them through the change.

Who Attends Shared Services & Outsourcing Week

Senior shared services and business services leaders across Australia and New Zealand: heads of shared services, business services and GBS running onshore centres or global delivery networks, the COOs and CFOs who sign off the sourcing business case, mid-market and public sector leaders making the same calls with leaner teams, and the process owners who make any model work. Spanning financial services, government, retail and consumer goods, resources and energy, healthcare and not-for-profit, education and property.

Job titles include:

Chief Financial Officer / Chief Operating Officer

General Manager / Head of Shared Services

Director, Global Business Services

Head of Business Services

Head of Outsourcing / Partner Management

Head of Offshore / Global Capability Centre

Head of Finance Operations / Finance Shared Services

Head of People Shared Services / HR Services & Payroll

Head of Process Excellence / Transformation

Head of Automation & AI

Global Process Owner (P2P, O2C, R2R, Hire to Retire)

Other Senior Business Services Leaders

Sponsor SSOW 2026

Be part of the ANZ event built around the full shared services sourcing decision: in-house, offshore, partner or AI.

Put your solution in front of the people who hold that decision and its budget: heads of shared services and global business services, COOs, CFOs, mid-market finance and operations leaders, and the process owners who evaluate the technology. Join the 2027 conversation to show how your outsourcing service, AI platform, offshore model or technology helps them get the mix right.

Download sponsorship prospectus