Conference Day Two: Thursday, 13th june 2019
Thursday, June 13th, 2019
Tim explores the emergence and implementation of the Digital Workforce across Telstra’s Global Business Services in recent years. From early adoption, to increased automation capabilities and the radical impact the Digital Workforce is having. He also discusses how to prepare enterprises for this change and how to prove cost benefits, efficiency and increased customer service.
Discussing Telstra GBS’s RPA journey to date and the impact it has had across multiple business units
How Digital Workforce Capabilities are expanding and what these mean for SSOs in the next 5-10 years