Join the world's largest and longest running shared services & outsourcing event!

Get Ready For an Enriching & COVID-Safe Attendee Experience this September 20-23 at the 25th North American Shared Services & Outsourcing Week in Orlando!

SSOW Orlando is Back!

Over the last 25 years, The North American Shared Services and Outsourcing Week has become a household name for shared services, outsourcing, GBS, automation, and transformation executives. The largest event in the world for this audience crosses functions, regions, processes, and industry, and is where future trends are announced, current needs are addressed, and relationships are built and renewed.

Up until now, current events necessitated that we - and the rest of the world - move to the digital realm. And while we were thrilled to still be able to bring cutting-edge content from incredible thought leaders into everyone’s homes, we see the light at the end of the tunnel, indicating to us that it’s time to come back together again.  

From September 20-23rd, we come together to learn how this last year of rapid change has led to a period of innovation, agility, greater transparency & growth of the industry. The event’s tagline has never rung so true: Value Proven, Every day. You have proven your value over the last crazy year. And we will continue to prove our value to you with our unsurpassed programming.

We all want to get out of the house, but we know the thought of that is a little scary. While this year’s event might be a little different, with temperature checks and detailed safety protocols for networking and learning, our unparalleled content and lineup of speakers remains the same. We can’t wait to see you in Orlando this fall.


What is the industry talking about now? This is just a taste!
  • Training and Developing Entire Teams in a Remote Environment
  • The Expanding Role and Scope of Global Business Services
  • Payroll Automation
  • Driving the Future Of Work through New Technology, Redesigned Process Workflow and Team Engagement
  • Re-imagining the Physical Shared Service Center for a Hybrid, More Collaborative Workforce
  • Automating the Onboarding Experience
  • Process Mining, Demonstrating value through Data

2021 SSOW Speaking Faculty

Mattijs Backx

Mattijs Backx

SVP & Head of GBS

PepsiCo

Breanna Chan

Breanna Chan

VP, Global Supplier Services

JP Morgan Chase

Stephen Hosley

Stephen Hosley

SVP, Global Business Services

Estee Lauder Companies

Phil Priest

Phil Priest

Senior Vice President Global Business Services

Smith & Nephew

Jo Anne Dimitriou

Jo Anne Dimitriou

Executive Director

United States Air Force Services Activity

John Transier

John Transier

SVP Finance Shared Services

Vericast

Jim Hankins

Jim Hankins

Executive Director HR Shared Services

UC Davis

Chad Reppy

Chad Reppy

SVP, Global Finance Shared Services

Hyatt Hotel Corporation

MK Aydin

MK Aydin

VP, Enterprise Systems Finance

Newscorp

Jennifer Sullivan

Jennifer Sullivan

Manager HR Automation/RPA

CSL Behring

Ankit Agarwal

Ankit Agarwal

Head of Shared Services Solutions

British Council

Craig Ward

Craig Ward

VP, Shared Services

LSC Communications, LLC

Interested In Becoming A Digital Partner?

SSON's digital events are tailored to the interests of our members. As the leading shared services & outsourcing platform, we can help you meet your specific business goals and objectives through a variety of fully customizable products and packages.

If you’re interested in discussing sponsorship opportunities further, contact us at sponsor@iqpc.com

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New Digital Opportunities

Generate leads and build new relationships with practitioners through new opportunities, including: online events, webinars, virtual meeting rooms, Power 10s and other digital options.

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Talk To The Team

One thing that's for sure - the world is always changing and we are changing with it! Do you have an idea that you don't see listed? Reach out to us to design the perfect digital package for your needs.

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Our Notable Attendees Include

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