Main Conference Day Two – Thursday, 22 April 2027
Hear from our exciting lineup of industry experts and thought leaders on Day 2 of our conference.
The Future of India’s GCC Landscape
8:30 am - 8:50 am
Registration Opens
8:50 am - 8:55 am
Welcome & Opening Greetings from SSOW India
8:55 am - 9:00 am
Opening Remarks from the Chair
9:00 am - 9:30 am
Opening Keynote | Building the Next Generation Capability Hub from India
Drawing on Yum! Brands' five-year journey developing its India Capability Hub, this case study explores how the company has expanded from a Digital & Technology-focused centre into a multi-functional GCC supporting global technology, cybersecurity and enterprise operations.
- Expanding Yum! Capability Hub India beyond its original Digital & Technology mandate to incorporate Finance, Payroll, HR shared services and Cybersecurity capabilities
- Establishing a Cyber Fusion Security Center in Gurugram to provide 24/7 cybersecurity monitoring and protection across Yum!'s global restaurant operations
- Launching a dedicated People Experience Hub in May 2026 to strengthen HR shared services and support the company's global workforce
- Developing specialist engineering, digital and AI capabilities to support Yum!'s wider technology transformation, including its proprietary Byte by Yum! restaurant technology ecosystem
9:30 am - 10:00 am
The Economics of AI: Balancing AI, FTEs & Contractors
- Understanding AI tokenomics and how organisations are measuring the economics of AI adoption.
- Redesigning workforce strategies by balancing AI agents, permanent employees and external talent.
- Practical frameworks for incorporating AI into long-term workforce and operating strategies.
Reserved for Leading GBS and Partner
10:00 am - 10:30 am
Leadership Panel | Reskilling, Upskilling & Preparing the Workforce for an AI-Enabled Future
- Addressing how AI is reshaping traditional career pathways, entry-level roles and workforce structures within GCCs
- Identifying the technical, business and human capabilities that will become increasingly valuable as routine work is automated
- Creating continuous reskilling and internal mobility strategies that enable existing talent to move into higher-value roles
- Preparing managers and leaders to successfully lead increasingly blended human-AI teams
10:30 am - 10:50 am
Human Bingo: Speed Networking with a Twist
Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations! Break the ice and make meaningful connections in a fun, fast-paced way! Grab your bingo card and mingle with fellow attendees to find people who match each box. The first to complete a row wins, but everyone walks away with new contacts and great conversations!
10:50 am - 11:20 am
Morning Tea and Networking Break
Recharge with a cup of tea while connecting with fellow industry peers at our Exhibition Hall.
1:20 pm - 2:20 pm
Lunch & Networking Break
3:20 pm - 3:50 pm
Afternoon Tea, Networking & Demo Drive
Recharge with a cup of tea while connecting with fellow industry peers and exploring live solution demos at our Exhibition Hall — your chance to see innovation in action!
Showcasing how India's GCCs are building higher-value enterprise, engineering and digital capabilities
Lightning Round: Functional Transformational Journeys
Finance Transformation
11:20 am - 12:50 pm Modernising State Street's Global Delivery Model Through Technology and Process TransformationDrawing on State Street's ongoing transformation of its global delivery operations, this session examines how the company is simplifying legacy processes, integrating technology and operations, and using automation to improve productivity and client service.
- Simplifying end-to-end operations by consolidating technology platforms, retiring redundant applications and standardising processes across business lines
- Deploying AI and machine learning across core operational activities to improve processing times, quality and risk management
- Integrating technology, operations and business teams around shared delivery outcomes, strengthening consistency and accountability across global hubs
- Delivering approximately US$500 million in enterprise-wide productivity savings in 2025, contributing to US$2 billion in cumulative savings over five years
Supply Chain & Order Management Transformation
11:20 am - 12:50 pm Connecting Supply Chain Operations Through Digital Integration and Process Excellence
Drawing on BD's supply chain transformation, this session explores how the company is integrating logistics systems, modernising operational processes and strengthening visibility across its global supply network.
- Standardising third-party logistics integrations across regions as part of BD's wider enterprise systems modernisation programme
- Replacing fragmented legacy integrations with to improve connectivity between operational systems and external partners
- Increasing work-order processing capacity from 25 to 700 per hour and reducing system onboarding from more than 30 days to near real-time
- Strengthening regional logistics execution through control-tower dashboards, delivery performance monitoring and cross-functional supply-chain planning
Procurement Transformation
11:20 am - 12:50 pm Building a Global Procurement Centre of Excellence to Drive Sourcing Transformation
Drawing on Carrier's development of its India-based Supply Chain Centre of Excellence, this session examines how the company is centralising sourcing expertise, standardising procurement processes and building data-driven capabilities to support global supply chain operations.
- Centralising sourcing capabilities in India to support global commodity managers across direct materials, indirect procurement and supplier management
- Standardising sourcing workflows, including RFQs, contracting, supplier onboarding and procurement data management, to strengthen governance across global operations
- Developing spend analytics, productivity tracking and digital procurement capabilities, with Carrier's indirect sourcing CoE supporting approximately US$2 billion in global indirect spend
- Advancing AI-enabled procurement and supply chain analytics to improve sourcing decisions, identify savings opportunities and strengthen collaboration with global business teams
Our IDGs allow you to zone-in and focus on the topics that matter most to you. Structured to maximise audience interaction and participation, you get a chance to not only learn from your peers first-hand but share your challenges actively as well. There will be 2 rotations at 40-minutes each.
Interactive Discussion Groups (12 Topics & 2 Rotations @ 40-minutes each)
LEADERSHIP CULTURE
1:50 pm - 3:10 pm A: Leading the Workforce Through the Next Generation of GCC TransformationLEADERSHIP CULTURE
1:50 pm - 3:10 pm E: Building Leadership Pipelines for India's Next Generation of GCCsLEADERSHIP CULTURE
1:50 pm - 3:10 pm I: Keeping Culture Human While Work Becomes Increasingly DigitalCX AS A BUSINESS ENABLER
1:50 pm - 3:10 pm B: Using AI to Create More Human Customer ExperiencesCX AS A BUSINESS ENABLER
1:50 pm - 3:10 pm F: How GCCs Are Becoming the Engine Behind Great Customer ExperiencesCX AS A BUSINESS ENABLER
1:50 pm - 3:10 pm J: What Does Great Customer Experience Look Like in an AI-First World?TECHNOLOGY
1:50 pm - 3:10 pm C: Building the Technology Foundations for the Next Generation GCCTECHNOLOGY
1:50 pm - 3:10 pm G: Moving GCCs from Technology Delivery to Enterprise InnovationTECHNOLOGY
1:50 pm - 3:10 pm K: Building Global Product and Engineering Capabilities from IndiaDATA AND ANALYTICS
1:50 pm - 3:10 pm D: Unlocking the Full Value of Enterprise DataDATA AND ANALYTICS
1:50 pm - 3:10 pm H: Balancing Data Innovation with Trust and GovernanceDATA AND ANALYTICS
1:50 pm - 3:10 pm L: Turning Insights into Faster Business DecisionsBuilding the Workforce and Leadership Models of the Future
3:10 pm - 3:40 pm
Afternoon Tea & Networking Break
Take a break and use this time to network with your fellow industry peers at our Exhibition Hall!
3:40 pm - 4:10 pm
Fireside Chat | I Wish I Had Known This Before: Honest Lessons from AI Transformation
- Candid reflections on AI projects that exceeded - or failed to meet - expectations
- Common mistakes organisations made during implementation and what they would do differently today
- What GCC leaders would do differently if they were starting their AI transformation journey today
4:20 pm - 4:50 pm
Case Study | Transforming Global Finance Through AI-Powered Forecasting and Decision-Making
Drawing on ZEISS India's role in the company's global finance transformation, this case study explores how the India team is piloting AI-powered revenue forecasting, accelerating financial consolidation and building new capabilities to support faster, data-driven business decisions.
- Piloting GenAI-powered revenue forecasting across ZEISS's global operations, using three years of historical data to test machine-learning models against traditional forecasting methods
- Reducing financial consolidation timelines from months to overnight processing, with early testing showing AI models outperforming human-led forecasts in accuracy and speed
- Developing AI use cases through a global Centre of Excellence, including automated financial reporting, conversational cash collection tools and real-time revenue insights
- Reskilling finance professionals through global GenAI learning programmes and collaborations with institutions including IIM Bangalore, building capabilities in data science, analytics and AI-enabled decision-making
4:50 pm - 5:20 pm
Closing Fireside Chat | What Will Define the Next Generation GCC?
- What will distinguish next-generation GCCs from traditional delivery and capability centres
- Balancing technology, talent, innovation and business value as GCC mandates continue to expand
- Building greater ownership of global products, platforms, engineering and enterprise capabilities from India
- What today's GCC leaders need to do now to remain relevant over the next decade
