Vikas Arora
Managing Director - Shared Services & Transformation State Street Services India Pvt LtdMain Conference Day Two – Thursday, 22 April 2027
11:20 AM Modernising State Street's Global Delivery Model Through Technology and Process Transformation
Drawing on State Street's ongoing transformation of its global delivery operations, this session examines how the company is simplifying legacy processes, integrating technology and operations, and using automation to improve productivity and client service.
- Simplifying end-to-end operations by consolidating technology platforms, retiring redundant applications and standardising processes across business lines
- Deploying AI and machine learning across core operational activities to improve processing times, quality and risk management
- Integrating technology, operations and business teams around shared delivery outcomes, strengthening consistency and accountability across global hubs
- Delivering approximately US$500 million in enterprise-wide productivity savings in 2025, contributing to US$2 billion in cumulative savings over five years
Check out the incredible speaker line-up to see who will be joining Vikas.
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