Dr. Patricia Francis, C.A. (M), FCCA (UK)

Head of Global Financial Markets Operations Strategy and Learning & Development Standard Chartered

Dr. Patricia Francis is a strategy and operations expert who is driven to make an impact in the Shared Services industry with almost 20 years of progressive strategic and operational cum project management experience in audit, finance, accounting and cross functional consulting in varied industries and complex inter cultural environments throughout her tenure in both Fortune 500 and local companies. She passionately seeks to continuously create value for her stakeholders by amplifying strategic contributions and corporate performance via finance decisions, expertise in developing sustainable processes and driving operational excellence by taking a LEAN continuous improvement approach in carrying out all her tasks, having knowledge in automation/ technology as an enabler. Her ability to manage multiple projects and transitions with a high commitment to quality (from strategy to robust efficiency implementation) within best in class/ LEAN environments has been an added strength. Driven by highest standards of work ethics and leadership principles, she is known as an ethical professional and an authentic leader with a high degree of emotional intelligence in managing both up and downwards. As the Head Sanofi Business Services (SBS) KL Center which is supporting China, Asia and JPAC, she is committed to create a high performance culture and people development through continuous improvements and robotic process automation, while prioritizing on employee welfare to make  “SBS KL the best place to work” as she believes that people is key to all successful organizations. Being a Fellow Member of The Associ

Main Conference Day 1 - Wednesday, 21 May 2025

10:00 AM Panel Discussion: The Big Picture: Embracing New Frontiers for Malaysia’s SSCs and GBSs

  • Explore the integration of ESG principles into SSC and GBS operations to create a sustainable future 
  • Analysing emerging trends, technological advancements, and strategic partnerships to shape the future of Malaysia's SSC and GBS industry 
  • Discussing the importance of upskilling and reskilling the workforce, fostering innovation through dedicated hubs and centres of excellence

11:30 AM Panel Discussion: Going Beyond Cost Savings: The Evolving Role of SSCs and GBSs as Revenue Drivers

  • How can shared services and GBS centres impact top-line growth? 
  • Identifying strategic partnerships and collaborations to enhance value proposition 
  • Strategies for business centres to influence strategic decision-making and contribute to organisational growth 

Main Conference Day 2 - Thursday, 22 May 2025

10:10 AM Panel Discussion: Leadership in a Digital-First Era – Shaping Decisions for Transformation & Disruption

  • How are leaders partnering with key stakeholders to reinvent traditional business models to thrive in the digital era  
  • How can organisations foster a culture where data and insights drive agile and informed choices amidst rapid disruption? 
  • Creating a culture that embraces constant change as a growth opportunity

Check out the incredible speaker line-up to see who will be joining Patricia.

Download The Latest Agenda