AI agents are redefining the future of finance operations—moving Shared Services from process execution to autonomous decision engines. In this session, we will examine real-world, practical applications of AI agents across Order-to-Cash and demonstrate how leading organizations are achieving game-changing improvements in cash flow, productivity, and customer experience. More importantly, we will outline a proven approach to move from pilot projects to enterprise-wide deployment—covering architecture, orchestration, governance, and change management. This session is designed for GBS and finance leaders ready to move beyond automation and lead the shift to autonomous finance.

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AI has the potential to transform Record-to-Report, but only when it is applied to real finance problems and designed to work alongside people. In this session, explore practical AI use cases already being applied across R2R, from intelligent journal recommendations to automated validations and exception handling. Learn how human-in-the-loop AI connects fragmented processes, strengthens control and helps finance teams move faster without compromising compliance.

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Shared Services centers face a new challenge in the face of accelerating AI adoption: how to leverage this technological leap for scalable, operational value.

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