SSOW Pavilion Stage - The Innovation Studio (20th May)

10:55 am - 11:15 am FORTIFY REVENUE IN TRANSFORMATION: ELIMINATING O2C LEAKAGE & RISK WITH AGENTIC AI

Jean-Claude Charpenet - Associate Partner of Sales Europe, Sidetrade

During Finance Transformation, O2C becomes increasingly vulnerable to revenue leakage, dispute spikes, and missed early-warning signals. In this session, we’ll reveal why ERPs and controls often fail to catch emerging O2C risks — and how transformation amplifies them. Discover how Agentic AI provides real-time detection, prediction, and prevention of leakage across credit, billing, collections, and dispute cycles. Learn how autonomous AI agents protect cash flow and strengthen resilience precisely when your organisation is most exposed. 



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Jean-Claude Charpenet

Associate Partner of Sales Europe
Sidetrade

11:20 am - 11:40 am SIX PRACTICAL AI AGENTS FOR AUTONOMOUS ORDER-TO-CASH: USE CASES AND PILOT TO DEPLOYMENT GUIDELINES

AI agents are redefining the future of finance operations—moving Shared Services from process execution to autonomous decision engines. In this session, we will examine real-world, practical applications of AI agents across Order-to-Cash and demonstrate how leading organizations are achieving game-changing improvements in cash flow, productivity, and customer experience. More importantly, we will outline a proven approach to move from pilot projects to enterprise-wide deployment—covering architecture, orchestration, governance, and change management. This session is designed for GBS and finance leaders ready to move beyond automation and lead the shift to autonomous finance.



3:25 pm - 3:45 pm CASE STUDY: SMART JOURNALS AND FASTER CLOSE

Aleksandra Brzeska - Global Process Owner RtR (Record to Report), ISS World Services

Month-end chaos and endless journal entries don’t have to be the norm. In this session, discover how standardising and automating journal entries turns chaos into clarity. Learn practical strategies that speed up closes, strengthen controls, and reduce the risk of error. This real-world example will prove that automation isn’t just a buzzword, it’s a game-changer for your R2R process.

• Reduce errors by implementing standardised journal templates
• Accelerate month-end close by automating routine entries
• Ensure compliance by building in validation rules



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Aleksandra Brzeska

Global Process Owner RtR (Record to Report)
ISS World Services

3:45 pm - 4:05 pm INSIDE AGENTIC AP: FROM PROCESSING INVOICES TO MANAGING OUTCOMES

Oliver Kloster - Senior Solution Architect, Serrala

This session explores how agentic capabilities extend process automation to move Accounts Payable from an invoice execution function to an outcome-driven, strategic lever of liquidity management and working capital intelligence.

We’ll examine how AI-enhanced decision-making supports end-to-end AP workflows, improves supplier interactions, and strengthens operational control without disrupting existing processes.



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Oliver Kloster

Senior Solution Architect
Serrala

Facing growing payment fraud risks across a global ecosystem of 75,000 suppliers, Danone launched the Vault Project to secure and standardise vendor bank data at scale. In this session, Danone shares how it replaced manual, time-consuming controls with global automated account validation in partnership with Trustpair. Most importantly, Danone achieved its objective of zero successful fraud incidents while reaching 100% payment efficiency. This session offers concrete lessons for GBS leaders looking to secure payments without slowing operations.

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Mauro Portela

Managing Director, Global Master Data Stewardship & Operations
One Danone Business Services

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Jeremy Leleu

Chief Revenue Officer (CRO)
Trustpair

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Grzegorz Konieczny

DBS Global Operations Master Data Senior Manager
Danone