Reliable process performance management framework is a highly effective tool for managing results and monitoring current situation of the organization. It establishes a baseline for performance metrics, allowing organization to measure progress and effectiveness over time and to identify process inefficiencies and bottlenecks.

Having a decent set of measurements from the beginning, organization can promote a culture of continuous improvement and accountability within the SSC/GBS structure. When properly designed, the framework also ensures SSC/GBS contribution to achieving the organization's strategic goals.

·       Key Objectives for the initial 12-18 months;

·       Building KPI framework to drive company Strategic Objectives;

·       Shifting from data collection to informed decision-making: integrated measurements dashboards & reports;

·       Essential characteristics and evidence of effective Performance Management.