Henkel’s HR Direct team manages over 150,000 tickets every year globally, dealing with a wide variety of queries and requests. This session will showcase how the GBS+ digital team are leveraging the

latest OpenAI technology to develop virtual assistants to direct, manage and action on these requests. We will hear piloting results, lessons learned and framework of governance for risk mitigation during the demonstration.

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The world of work is undergoing a significant transformation, and within this evolution lies the potential to redefine customer experience (CX) in unprecedented ways. In this engaging keynote, we embark on a journey to explore the synergistic power of remote work, technology, and paradigm shifts in navigating the future of CX. Join us as we unravel the dynamics that are reshaping traditional work structures, paving the way for a new era of innovation and excellence in customer interactions.​

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