As new technology and generative AI continues to change the way we think and do business, GBS is evolving from simply delivering process efficiencies to being an experimental, ideating function that drives actionable insights, enhanced business outcomes, and continuous innovation.

This session shares experiences and key success factors on the role GBS can take in committing to and delivering real enterprise-level outcomes across your organization. We will discuss how you can elevate the value GBS delivers to the wider organization, including:

·       The main enterprise-relevant outcomes GBS can take accountability for

·       How GBS can identify, target, realize, and ensure adoption of these outcomes

·       The outcomes-led frameworks and practices that can inspire GBS

·       The critical success factors and key learning points the GBS can adopt to make an outcomes-led mindset more pervasive

·       The role partners take in establishing a more focused outcomes-led approach.