EUROPE’S NO.1 SHARED SERVICES & GBS EVENT

May 19 - 23, 2025 | Estoril Congress Center, Estoril, Portugal

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SSOW Partner Village: May 19th, 2025

SSOWomen Leadership Day: May 19th, 2025 SSOW Partner Village: May 19th, 2025 Pre-Conference Workshops, Focus Stages & Main Conference Day One: May 20th, 2025 Conference Day Two: May 21st, 2025 GBS Leaders Exchange: May 21st, 2025 Conference Day Three & Post-Conference Masterclasses: May 22nd, 2025 SSOW Road Trip: May 23rd, 2025 SSOW Pavilion Stage: Applied Innovation Showcase (20TH, 21ST & 22ND MAY)

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12:00 pm - 12:30 pm NETWORKING REFRESHMENT FOR PARTNER VILLAGE ATTENDEES

12:30 pm - 12:35 pm Chair’s Opening Remarks

Eric Legrand - Vice President – NCE Delivery Head, Business Services, Capgemini

Eric Legrand

Vice President – NCE Delivery Head, Business Services
Capgemini

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12:35 pm - 1:20 pm KEYNOTE PANEL: THE FUTURE OF AGENTIC GBS

Eric Legrand - Vice President – NCE Delivery Head, Business Services, Capgemini
Marie Chambers - Partner, Head of UK Global Business Services Advisory, KPMG
Sachin Premnath - Director, Technology Consulting, EY
Caroline Basyn - Chief Digital and Information Officer, The Adecco Group
Amit Dube - Client Partner, Global Delivery and Centre Leader, IBM Consulting

As Agentic AI rapidly becoming the centre of conversations in the GBS community, GBS, BPO and consulting leaders are actively working with clients to reshape how work is done through AI-driven automation, self-optimising processes, and look to redefine the role of human expertise and skills. This panel brings together senior leaders from EY, KPMG, IBM, and other industry pioneers to explore the key innovations they are working on right now, what the future holds for our community, and more importantly, how can we best prepare for the inevitable rise of Agentic AI. Key questions we will look to answer in this panel include:

· What does "Agentic GBS" mean, and how does it differ from traditional models?

· Will AI-driven automation and intelligent workflows replace traditional BPO services?

· How should GBS and BPO providers reposition themselves to offer value beyond cost efficiency?

· What does Agentic AI tech stack look like in the era of Agentic AI?

Eric Legrand

Vice President – NCE Delivery Head, Business Services
Capgemini

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Marie Chambers

Partner, Head of UK Global Business Services Advisory
KPMG

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Sachin Premnath

Director, Technology Consulting
EY

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Caroline Basyn

Chief Digital and Information Officer
The Adecco Group

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Amit Dube

Client Partner, Global Delivery and Centre Leader
IBM Consulting

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1:20 pm - 2:00 pm LOCATION-AGNOSTIC GBS AND BPO? VIEWS FROM THE TRENCHES: LODZ, TASHKENT, VILNIUS AND BEYOND

Elias van Herwaarden - Founder/Principal, Locationperspectives
Ahmed Aboulezz - Advisor to the CEO, IT Park Uzbekistan
Mateusz Sipa - Business Development & International Relations, Invest in Lodz
Mantas Juknevicius - Senior FDI Project Manager, Invest Lithuania

This session will provide key insights into GBS and shared services expansion strategies, and into what corporate planners should expect from hotspot destinations.

Elias van Herwaarden

Founder/Principal
Locationperspectives

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Ahmed Aboulezz

Advisor to the CEO
IT Park Uzbekistan

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Mateusz Sipa

Business Development & International Relations
Invest in Lodz

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Mantas Juknevicius

Senior FDI Project Manager
Invest Lithuania

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2:00 pm - 2:30 pm NETWORKING BREAK & ONE-TO-ONE MEETING

2:30 pm - 3:00 pm PARTNER COLLABORATION CASE STUDY SHOWCASE: AGENTIC AI IN PRACTICE

Sven Westeppe - Partner, EY
Beatriz Herrera - Modern Work Solution Specialist, Microsoft

This case study will showcase how EY and Microsoft are leveraging the Azure OpenAI, Copilots, and machine learning models, alongside EY’s deep expertise in the GBS community, to deliver AI-driven automation that enhances key processes in P2P, O2C and other key shared services areas.