As Agentic AI rapidly becoming the centre of conversations in the GBS community, GBS, BPO and consulting leaders are actively working with clients to reshape how work is done through AI-driven automation, self-optimising processes, and look to redefine the role of human expertise and skills. This panel brings together senior leaders from EY, KPMG, IBM, and other industry pioneers to explore the key innovations they are working on right now, what the future holds for our community, and more importantly, how can we best prepare for the inevitable rise of Agentic AI. Key questions we will look to answer in this panel include:
· What does "Agentic GBS" mean, and how does it differ from traditional models?
· Will AI-driven automation and intelligent workflows replace traditional BPO services?
· How should GBS and BPO providers reposition themselves to offer value beyond cost efficiency?
· What does Agentic AI tech stack look like in the era of Agentic AI?
This session will provide key insights into GBS and shared services expansion strategies, and into what corporate planners should expect from hotspot destinations.
This case study will showcase how EY and Microsoft are leveraging the Azure OpenAI, Copilots, and machine learning models, alongside EY’s deep expertise in the GBS community, to deliver AI-driven automation that enhances key processes in P2P, O2C and other key shared services areas.
15:45 SHOWCASE ONE: TECHNOLOGY TRENDS IN GBS AND SHARED SERVICES FOR 2025
Rakesh Sangani, CEO & Founder, Proservartner
16:00 SHOWCASE TWO: INTRODUCING THE NEXT GENERATION OF FINANCE SHARED SERVICE CENTRES
Aaron O'Donoghue, Manager, Strategic Alliances & Hugh O'Neill, Manager, Solutions Consulting, FloQast
16:15 SHOWCASE THREE: LEVERAGING AI-POWERED ANALYTICS TO MITIGATE FINANCE RISK
Meg Howe, Chief Sales Officer, Oversight Systems
16:30 SHOWCASE FOUR: REVOLUTIONIZING THE OFFICE OF THE CFO THROUGH END-TO-END DIGITAL TRANSFORMATION
Josh May, Partner Enablement Director, BlackLine