EUROPE’S NO.1 SHARED SERVICES & GBS EVENT
SSOW PARTNER VILLAGE: May 19th, 2025
12:00 pm - 12:30 pm
NETWORKING REFRESHMENT FOR PARTNER VILLAGE ATTENDEES
12:30 pm - 12:35 pm
Chair’s Opening Remarks
Eric Legrand -
Vice President – NCE Delivery Head, Business Services,
Capgemini
12:35 pm - 1:20 pm
KEYNOTE PANEL: THE FUTURE OF AGENTIC GBS
Eric Legrand -
Vice President – NCE Delivery Head, Business Services,
Capgemini
Marie Chambers - Partner, Head of UK Global Business Services Advisory, KPMG
Sachin Premnath - Director, Technology Consulting, EY
Khalid Siddiqui - Intelligent Finance Operations, Global Leader, IBM Consulting
Caroline Basyn - Chief Digital and Information Officer, The Adecco Group
As Agentic AI rapidly becoming the centre of conversations in the GBS community, GBS, BPO and consulting leaders are actively working with clients to reshape how work is done through AI-driven automation, self-optimising processes, and look to redefine the role of human expertise and skills. This panel brings together senior leaders from EY, KPMG, IBM, and other industry pioneers to explore the key innovations they are working on right now, what the future holds for our community, and more importantly, how can we best prepare for the inevitable rise of Agentic AI. Key questions we will look to answer in this panel include:
· What does "Agentic GBS" mean, and how does it differ from traditional models?
· Will AI-driven automation and intelligent workflows replace traditional BPO services?
· How should GBS and BPO providers reposition themselves to offer value beyond cost efficiency?
· What does Agentic AI tech stack look like in the era of Agentic AI?
1:20 pm - 2:00 pm
LOCATION-AGNOSTIC GBS AND BPO? VIEWS FROM THE TRENCHES: LODZ, TASHKENT, VILNIUS AND BEYOND
Elias van Herwaarden -
Founder/Principal,
Locationperspectives
Ahmed Aboulezz - Advisor to the CEO, IT Park Uzbekistan
Mateusz Sipa - Business Development & International Relations, Invest in Lodz
Mantas Juknevicius - Senior FDI Project Manager, Invest Lithuania
This session will provide key insights into GBS and shared services expansion strategies, and into what corporate planners should expect from hotspot destinations.
2:00 pm - 2:30 pm
NETWORKING BREAK & ONE-TO-ONE MEETING
2:30 pm - 3:00 pm
PARTNER COLLABORATION CASE STUDY SHOWCASE: AGENTIC AI IN PRACTICE
Beatriz Herrera -
Modern Work Solution Specialist,
Microsoft
This case study will showcase how EY and Microsoft are leveraging the Azure OpenAI, Copilots, and machine learning models, alongside EY’s deep expertise in the GBS community, to deliver AI-driven automation that enhances key processes in P2P, O2C and other key shared services areas.
3:00 pm - 3:45 pm
NETWORKING BREAK & ONE-TO-ONE MEETINGS
3:45 pm - 4:45 pm
TECHNOLOGY INNOVATION SHOWCASES
Stefan Maschek -
VP Product & Business Development,
SpringTime
Aaron O'Donoghue - Manager, Strategic Alliances, FloQast
Hugh O'Neill - Sales Engineering EMEA (Former Finance Director) , FloQast
Meg Howe - Chief Sales Officer, Oversight
3:45 SHOWCASE ONE: AGENTIC AI IN ACCOUNTS PAYABLE
Stefan Maschek, VP Product & Business Development, SpringTime
4:00 SHOWCASE TWO: INTRODUCING THE NEXT GENERATION OF FINANCE SHARED SERVICE CENTRES
Aaron O'Donoghue, Manager, Strategic Alliances + Hugh O'Neill, Manager, Solutions Consulting, FloQast
4:15 SHOWCASE THREE: DELIVERING END-TO-END DIGITAL TRANSFORMATION
TBC, BlackLine
4:30 SHOWCASE FOUR: LEVERAGING AI-POWERED ANALYTICS TO MITIGATE FINANCE RISK
Meg Howe, Chief Sales Officer, Oversight Systems
