David Batka

Manager Innovation GBS+ Henkel

David started his professional career in Henkel in 2012 and went through various expert positions related to automation and digitalization until he took over role of Innovation Manager within GBS+ Digital Transformation Team in Henkel. His main responsibilities are steering of ideation & demand management process supporting GBS+ processes with identification of opportunities and evaluation of technology for recognized challenges with focus on RPA, Low Code / No Code solutions and Artificial Intelligence. Additionally, David is actively participating on shaping Digital Culture with focus on digital upskilling and building digital network across GBS+ organization.

SSOW EUROPE PAVILION STAGE: 15TH MAY

11:30 AM AI POWERED ASSISTANT FOR HENKEL’S HR DIRECT TEAM

Henkel’s HR Direct team manages over 150,000 tickets every year globally, dealing with a wide variety of queries and requests. This session will showcase how the GBS+ digital team are leveraging the

latest OpenAI technology to develop virtual assistants to direct, manage and action on these requests. We will hear piloting results, lessons learned and framework of governance for risk mitigation during the demonstration.

Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda