Reliable process performance management framework is a highly effective tool for managing results and monitoring current situation of the organization. It establishes a baseline for performance metrics, allowing organization to measure progress and effectiveness over time and to identify process inefficiencies and bottlenecks.
Having a decent set of measurements from the beginning, organization can promote a culture of continuous improvement and accountability within the SSC/GBS structure. When properly designed, the framework also ensures SSC/GBS contribution to achieving the organization's strategic goals.
· Key Objectives for the initial 12-18 months;
· Building KPI framework to drive company Strategic Objectives;
· Shifting from data collection to informed decision-making: integrated measurements dashboards & reports;
· Essential characteristics and evidence of effective Performance Management.
Check out the incredible speaker line-up to see who will be joining Maciej.
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