Global Head Global Business Services Finance Services
Agenda Day 2
Tuesday, May 14th, 2019
Discover how Ingram Micro, 45bn turnover technology company, has transformed its finance shared service centre into a GBS model with 80% process coverage. Discover how they kicked off the SSC journey with a lift-and-shift approach but without a global mandate, but how, in the last two years, they have established a clear mission, strategy and vision which is connected to culture and end-to-end processes ownership and accountability. Understand their plans for further standardisation, further bot automation (targeting 100 by the end of 2019) and their future plans to establish GBS as a strategically imperative part of the business.