How Do Sourcing Objectives and Criteria Determine the Sourcing Approach ?
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SSON Research & Analytics' Head of Data and Research, Tom Bangemann, recently reviewed the various outsourcing options and models that exist, and how they fit into future GBS and SSO plans. An extensive survey provided real time data that explores current versus future BPO plans, and explains the dichotomy of perceived value being greatest in captives – but GBS determined to outsource "more" nevertheless.
Download this 1-page review of how sourcing objectives and criteria determine the sourcing approach.
This is an extract from SSON R&A: The Outsourcing Report: A New Opportunity for the Future GBS Model*
* available as part of an SSON R&A subscription, or purchasable a la carte.
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