Shared Services Should Leverage Emotional Intelligence to Battle Change Management
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It’s a little known fact that in the work performance of an average employee, EQ is twice as important as IQ. EQ or emotional intelligence quotient refers to the ability to perceive, control and evaluate emotions. In a shared service centre where metrics on cost cutting, invoice processing and chargeback models are the order of the day, emotion is an often over-looked facet of leadership and training. However, the ability to properly connect with your employees and peers on an emotion...
