Top 5 Shared Services Challenges that Leaders are Dealing With Now

What Shared Services or GBS leader isn't dealing with a pressing challenge that could shape the future of their organizations? Not one. Shared services leaders must contend with every challenge the enterprise does, and then some. This webinar will address what the top 5 challenges are, providing insights and strategies to help attendees tackle them head-on.

Backed by the up to the minute data that fuels Shared Services & Outsourcing Week, this informative session features industry experts who will share their insights on the future of shared services and GBS. We'll explore the pressing questions on leaders' minds, including the impact of AI, the evolving organizational models, and the true value of shared services in today's business landscape.

By attending this session, you will learn:

1. AI's Real Deliverables: What can AI truly offer to enterprises? Explore the realistic applications of AI in enhancing efficiency and decision-making within shared services.
2. The Future of GBS Organizational Models: What will the GBS structure look like moving forward? Understand the shifts in organizational design that are necessary to adapt to a rapidly changing business environment.
3. Outsourcing in the Age of AI: How will outsourcing evolve over the next five years? Gain insights into how AI integration is reshaping expectations and models of outsourcing.
4. Demonstrating Value: Where and how is shared services delivering tangible value to justify its existence? Learn how to articulate and measure the impact of shared services on overall business performance.
5. Attracting and Retaining Talent: Who comprises the current shared services/GBS team, and how can organizations retain these valuable members? Discover strategies for employee engagement and retention in a competitive job market.

This session is designed for leaders and professionals involved in shared services and GBS, offering practical frameworks and actionable insights to drive success in their organizations. Whether you are strategizing for the future or looking to enhance current operations, this webinar will equip you with the knowledge needed to navigate the challenges ahead confidently.

Join us to prepare for the future of shared services and GBS, ensuring your organization is not only equipped to face these challenges but is also positioned to thrive in the evolving landscape.

The information covered in this webinar will be center stage at the in-person Shared Services & Outsourcing Week conference, taking place March 16 - 19, 2026 in Orlando, FL: Learn more.

Speakers

Heather King
Managing Director
SSON