How Agentic “AI Colleagues” are Transforming Shared Services

Shared services teams are being asked to cut costs, accelerate response times, and improve employee experience, often with flat or shrinking headcounts. Yet, recent SSON Digital data shows that organizations are stalling in automation efforts, with over 60% still stuck in early-stage adoption, running isolated RPA or AI initiatives that have yet to scale across functions.

Traditional automation and chatbots haven’t delivered the step-change leaders need, because they stop at answers instead of action.

This webinar shows how leading organizations are breaking through that ceiling by deploying agentic “AI colleagues” that safely automate 70%+ of shared services work across HR, IT, and Finance. You’ll discover a low-risk, proven adoption path that delivers measurable results.

By attending, you’ll learn:

• How shared services teams automate 70%+ of manual HR, IT & Finance work using out-of-the-box AI colleagues.
• Why agentic AI colleagues outperform chatbots, taking full actions in ERP, HRIS & ITSM systems with little human intervention.
• Real-world multichannel examples: AI colleagues resolving calls, emails, tickets & chat requests like human support staff.
• How pre-built integrations with Workday, ServiceNow, SAP & Oracle shorten deployment from months to weeks.
• The financial impact shared services leaders are seeing: cost takeout, faster SLAs, and higher employee satisfaction.
  

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