psychologist
Shared Services Should Leverage Emotional Intelligence to Battle Change Management
November 20 by Sally FletcherIt’s a little known fact that in the work performance of an average employee, EQ is twice as important as IQ. EQ or emotional intelligence quotient refers to the ability to perceive, control...
Outsourcing and Global Communication
August 28 by Anirvan SenDo you feel that there are more people with gray hair in the BPO industry? Whether this is true or not, BPO industry remains an intense industry and examples of emotional highs are plenty. While t...