A Deeper Exploration of Shared Services in Latin America

Latin America has become a premier destination for shared services, with operations graduating from purely transactional models into a broad range of higher value-add services. Nearshoring is growing, and hybrid captive-outsourcing models are emerging as a response to both center maturity and regional complexity.

Despite all of this activity, information specific to the region is scarce. Most relevant studies cover the more generic global landscape, lacking focus and depth as to what is truly going on in Latin America.

This report identifies the most important trends, highlights opportunities to drive more value, and evaluates the outsourcing/insourcing debate that continues to lead discussions.