The Unstoppable Momentum of Deductions and Disputes: Using Agentic AI to Stem the Rising Tide
Uncover why deductions and disputes present Agentic AI’s most compelling use-case so far!
Deductions and disputes are fast becoming one of the biggest sources of revenue leakage in order-to-cash. Retailers are automating deductions at scale, compliance requirements are getting stricter, and tariff-driven price changes are creating more invoice mismatches. Yet most AR teams still investigate each claim manually: gathering evidence across systems, chasing colleagues in sales and logistics, and missing recovery windows as volumes rise. In this session, EY and Hypatos will explore how Agentic AI presents an opportunity to change this and transform the full lifecycle of deductions and disputes, from intake and validation through to resolution and prevention.
Key takeaways include:
- Understand why deductions and disputes are rising, and why traditional automation such as RPA can no longer keep pace with their volume and complexity.
- AI Agents role in deductions: Gathering evidence, validating claims, routing disputes to the right owners and building recovery packages.
- Uniting functional siloes with process redesign, knowledge management and filling in data gaps
- From fire-fighting to transformation: How root-cause analysis can stop deductions and disputes before they happen
Speakers
Luca van Skyhawk
Managing Director North America
Hypatos
Luca van Skyhawk stands at the intersection of finance, technology innovation, and operational process excellence, dedicating over a decade to transforming financial operations through artificial intelligence and automation. His career has been marked by significant contributions to both multinational corporations and innovative startups, notably at Hypatos, where as Managing Director North America he plays a crucial role in driving growth and strategic partnerships. His efforts have been central to enhancing business processes and efficiency on a global scale.
Jimmy Holman
Senior Director
EY-Parthenon
Sally Fletcher
Head of Thought Leadership & Community
Hypatos
Sally Fletcher is Head of Thought Leadership and Community at Hypatos. Her role is to produce cutting-edge reports, webinars, and podcasts that help the GBS community navigate a path to Agentic GBS and transition to Global Business Services of the future. Before Hypatos, she spent 13 years at SSON in various roles, most recently as Managing Editor for SSON Digital and prior to that as Producer for SSON's Shared Service Week Events in North America, Europe, and Asia.
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