Featured Content

Nordic Business Transformation Agenda

Nordic Business Transformation Agenda

The Nordic Business Transformation 2019 Agenda delivers crucial insights into the Nordics leading business transformation event. With a new and unique strategy to assist you in bringing the back office to the frontline of change, now is the time to join us for 3 days of insightful learning through keynotes, case studies and much much more... 

Download to discover: 

  • The 2019 speaker line up including advisory board and inspirational speaker. 
  • The key themes and challenges for 2019 
  • Interactive discussion groups, case studies, keynotes and workshops
  • And much more... 

Download today! 

Managing Change within the Retained Organisation

Managing Change within the Retained Organisation

For organisations seeking to improve their operations, outsourcing has long been an effective plan of action.

With the ability to perform back-office processes with greater efficiency, at a lower cost and with a high level of functional expertise, outsourcing solutions often carry the promise of significantly boosting a businesses competitive edge.

However, in reality, the desired benefits do not always come to fruition.

The reason for this is that many organisations focus on the processes being moved to the outsourcing centre while neglecting to pay enough attention to the retained organisation’s operation and the significant change management initiative it must undergo.

We interviewed Octavian Cuntan, Business Transformation Director at Bombardier Inc where, he leads various projects of the organisation’s multi-year transformation that seeks to improve the efficiency, quality and customer experience of its operations.

Here we explore the Bombardier story as it transitions into the continuous improvement stage of its business transformation and discuss how the organisation has supported its retained organisation as it has outsourced a selection of their operations.


Download now to read in full >>

The Journey to Digital

The Journey to Digital

It is no secret that an ability to harness new technologies plays an essential role in a business’ success. However, companies in the Nordic region are lagging behind their international competitors on the path toward a more digital future. With insight from Jani Rahja, Head of Automation at Finnish postal service company Posti, we explore the numbers behind the state of automation in the Nordics and uncover how Posti is working to get ahead. Also learn:

  • Where a majority of Nordic companies are in their automation journey
  • How Posti is working to create a digital mindset among its employees
  • The most widely experienced challenges on achieving digital transformation

Download now >>

The Human Side of Change: Interview with 3 Sweden and Broadnet

The Human Side of Change: Interview with 3 Sweden and Broadnet

Successful organisational transformation doesn’t require a business to change; it requires its people to. Speaking to Sara Asgari, Head of Transformation at 3 Sweden and Gro Arnesen-Nyhus, Head of the Intelligent Automation Department at Broadnet, we explore the role of Change Management in understanding and tackling people’s natural aversion to change. 

Check out this exclusive guide to discover the five change management practices trusted by two of the Nordics’ leading businesses. Also learn:

  • How to introduce more efficient practices without extending or overcomplicating the existing situation.
  • The benefit of inviting employees to participate in guiding organisational change.
  • How to create a positive mind-shift towards the habit of testing new ideas.

Talent & Employment: What's The Secret?

Talent & Employment: What's The Secret?

We interviewed Bjørn Mogensen, Vice President of Business Support for Diabetes Finished Production (DFP) at Novo Nordisk about talent and employment in the Nordic region. Gain exclusive insights into how Novo Nordisk indentify the best talent, their approach to the change in talent and employment with the change that technology advancements bring, how to measure ROI on your hiring decisions and much more!

Benchmarking Report: Surviving Disruption, thriving under pressure in the Nordics

Benchmarking Report: Surviving Disruption, thriving under pressure in the Nordics

Nordic Business Transformation, the Process Excellence Network and the Shared Services and Outsourcing Network bring you the Nordic Business Transformation Benchmarking Report for 2018. 

Benchmark your strategies and transformation initiatives against other industry leading businesses and ensure you’re ahead of the curve in a competitive region that is forever changing. 

Case Study 1: Agility is Key

Case Study 1: Agility is Key

It is no longer enough for FTEs in back-end processes to simple excel at said processes. With automation making it easier and easier for organisations to digitise repeatable tasks, it is becoming more important for agile and upskilling in todays market.

We talk to Rossana Lo Re, of Nordea, about the importance of agile methodologies and knowing your competencies. Check out this exclusive case study to find out how one of the Nordics’ leading financial institutions used agile methodologies. Also discover:

  • What a T-shaped individual is and how they can impact your organisation
  • How agile can create ROI and how that can be measured
  • How to bring in talent as well as upskill current FTEs to enable agility in your business
SSON Analytics Report - Digital Innovation & Business Transformation in the Nordic Region 2018

SSON Analytics Report - Digital Innovation & Business Transformation in the Nordic Region 2018

SSON Analytics has blended proprietary and public data on the Nordic region to explore the key themes of the upcoming Nordic Business Transformation 2018. Flip through the pages to find out more on business transformation and digital innovation in the Nordic Business Services landscape.

Nordic Business Transformation Snapshot

Nordic Business Transformation Snapshot

Find out all the important things for Nordic Business Transformation 2018.