Check out the past Latin American Shared Services & Outsourcing Week in Bogotá, Colombia | October 20 - 22, 2025 where leaders from across industries and geographies united to explore the unique challenges and opportunities within LATAM shared service centers. At SSOW LATAM, you'll be able to focus on how to maintain the pace of evolution to become a strategic partner to your business.

Meet our Esteemed Speaker Faculty:

• Guilherme Rhinow, VP HR Latin America and Global Services Total Rewards, Johnson & Johnson
  
• Erika Beltran, VP Control Shared Services (North America, LATAM and Europe), PepsiCo
• Gonzalo Jose Garcia, Global HR Shared Services Director, Ternium
• Patsy Primost, Senior Director Supply Chain Global Services, The Hershey Company
  
• Jaikel Rodriguez, RSSA Enabling Lead, Roche
• Esteban Coronado, GBS Costa Rica Senior Director, Smith+Nephew
• Rodrigo Miranda, Head of GBS South America, ADM
• Prakash Kewalramani, Senior Director - Data Governance, WWE
  

Inside LATAM Shared Services:

What’s Next? The shared services landscape in Latin America is transforming—fast. Get your free copy of the State of the Shared Services Industry: Current Outlook to see how top organizations are shifting from transactional to strategic.

Based on input from senior leaders across finance, HR, customer service, and digital operations, this free report explores:

• How automation and digital tools are evolving GBS strategies
• What’s working in talent development and upskilling
• Why CX is now a top shared services priority
• How data is being used to measure—and improve—performance

Now is the time to benchmark your strategy. See how your organization stacks up and uncover where future-ready leaders are placing their bets.

👉 Download the Full Report Now

Latin America is emerging as one of the fastest-growing powerhouses for Global Business Services (GBS), propelled by a convergence of digital transformation, cloud adoption, AI, and advanced analytics. This report explores how the region’s shared services centers are evolving from transactional support hubs into strategic engines of innovation and performance.

Through real-world examples—from São Paulo to Bogotá—you’ll discover how leading organizations are deploying automation, embracing cloud-native infrastructure, fortifying cybersecurity, and unlocking the power of data to drive agility, resilience, and competitive advantage.

Learn why 90% of GBS leaders already operate in LATAM or plan to within three years and how the region is setting the pace for the future of intelligent operations.

This article explores how Shared Services Centers (SSCs) in Mexico, Brazil, and Colombia are using data to transform employee experience. As expectations rise around flexibility, personalization, and well-being, SSCs are shifting from efficiency-driven models to people-first strategies powered by analytics, AI, and real-time feedback tools.

From tailoring perks and preventing burnout to redesigning hybrid workspaces and ensuring ethical data use, LATAM SSCs are turning insight into impact. The article showcases regional innovations and highlights how data is helping leaders listen, adapt, and elevate the workplace.

Download the article today!

From Transactional to Transformational

Latin America’s Shared Services Centers are evolving fast—from cost-focused hubs to AI-powered engines of innovation. Discover how leading organizations like PepsiCo, Bancolombia, and BAC Credomatic are using automation to cut costs, boost service, and unlock strategic value.

This exclusive report explores:

• Real-world case studies from top LATAM SSCs
• Measurable impact across cost, quality, talent, and decisions
• The rise of cognitive automation and self-service platforms
• Key challenges—and how top teams are overcoming them

Download now to see how AI and hyperautomation are redefining GBS success across the region.

Automation continues to revolutionize industries worldwide, with Latin America emerging as a significant player in leveraging these technologies to enhance efficiency and competitiveness. According to the 2024 SSON Research & Analytics report, automation saves companies in LATAM between $50,000 to $100,000 annually, highlighting its growing importance in the region.

In today's remote work landscape, effective communication stands as the cornerstone for bridging generational gaps within teams. Organizations now have a myriad of communication channels and tools at their disposal—from video conferencing to instant messaging and project management platforms—all catering to diverse preferences. By offering training and support in digital tools and remote work best practices, businesses can not only overcome technology barriers but also nurture a culture of inclusivity among team members of different generations. In this article, discover how these strategies can transform your team dynamics and propel productivity in the remote/hybrid era of shared services centers (SSCs).

Global Business Services (GBS) is on the cusp of a profound transformation in Latin America. Once characterized predominantly by transactional tasks in finance, HR, procurement, and IT, GBS is now evolving into a sophisticated arena propelled by advancements in GenAI and knowledge services. This transformative shift holds the potential not only for substantial cost savings but also for catalyzing significant leaps in business value creation and fostering strategic partnerships in Latin America. A recent study by SSON Research & Analytics delves into the disruptions affecting diverse roles within the GBS ecosystem, uncovering critical insights into this evolving landscape.

Over the past decade, Costa Rica has emerged as a top destination for multinational companies looking to establish Shared Service Centers in Latin America, thanks to its cost-efficient labor force and favorable tax benefits from the Free Trade Zone regime. Beyond the financial advantages, Costa Rica offers a high quality of life, a stable economy and democracy, strong educational standards, and a high level of English proficiency, making it an attractive location for global businesses.

As global trade dynamics shift, Mexico has emerged as a crucial player in the nearshoring trend, as the country has surpassed China as the top U.S. export partner last year and U.S. organizations choose to keep operations closer to home. Additionally, this transition reflects broader changes in supply chain strategies driven by geopolitical tensions and the need for closer, more reliable manufacturing bases. View our latest article, Mexico: Land of Nearshoring Opportunities and see the latest insights on Mexico’s role in nearshoring.