The upcoming Latin American Shared Services & Outsourcing Week is coming to San José, Costa Rica on October 21 - 23, 2024 where leaders from across industries and geographies will once again unite to explore the unique challenges and opportunities within LATAM shared service centers. This year, we are excited to be focusing on how to maintain the pace of evolution to become a strategic partner to your business.

Sensational Speakers Include:

• Vineet Dwivedi, Global Head – Alcon Global Services, Alcon
• Katherine Kinderson, VP, Business Services, Bridgestone Americas
• Erika Beltran, Vice President LATAM PepsiCo Shared Service Center, PepsiCo
• Ramy Adham, General Manager, Global Business Services Americas, BAT
• Jeremy Segura, Director of Global Automation, Experian
• Tony Byrne, Global Director, Finance Shared Services, Iron Mountain
  

Check out the Post Show Report for Shared Services & Outsourcing Week LATAM, which took place in Costa Rica this October! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration. As customer experience gains priority, LATAM invests in elevating service quality to align with global standards. Concurrently, a strategic overhaul of IT infrastructure is underway, enhancing capabilities and positioning LATAM for sustained growth in the digital era. Explore these themes further in the latest Visual Analytics Workbook by SSON Research & Analytics.

Automation continues to revolutionize industries worldwide, with Latin America emerging as a significant player in leveraging these technologies to enhance efficiency and competitiveness. According to the 2024 SSON Research & Analytics report, automation saves companies in LATAM between $50,000 to $100,000 annually, highlighting its growing importance in the region.

In today's remote work landscape, effective communication stands as the cornerstone for bridging generational gaps within teams. Organizations now have a myriad of communication channels and tools at their disposal—from video conferencing to instant messaging and project management platforms—all catering to diverse preferences. By offering training and support in digital tools and remote work best practices, businesses can not only overcome technology barriers but also nurture a culture of inclusivity among team members of different generations. In this article, discover how these strategies can transform your team dynamics and propel productivity in the remote/hybrid era of shared services centers (SSCs).

Global Business Services (GBS) is on the cusp of a profound transformation in Latin America. Once characterized predominantly by transactional tasks in finance, HR, procurement, and IT, GBS is now evolving into a sophisticated arena propelled by advancements in GenAI and knowledge services. This transformative shift holds the potential not only for substantial cost savings but also for catalyzing significant leaps in business value creation and fostering strategic partnerships in Latin America. A recent study by SSON Research & Analytics delves into the disruptions affecting diverse roles within the GBS ecosystem, uncovering critical insights into this evolving landscape.

Over the past decade, Costa Rica has emerged as a top destination for multinational companies looking to establish Shared Service Centers in Latin America, thanks to its cost-efficient labor force and favorable tax benefits from the Free Trade Zone regime. Beyond the financial advantages, Costa Rica offers a high quality of life, a stable economy and democracy, strong educational standards, and a high level of English proficiency, making it an attractive location for global businesses.

As global trade dynamics shift, Mexico has emerged as a crucial player in the nearshoring trend, as the country has surpassed China as the top U.S. export partner last year and U.S. organizations choose to keep operations closer to home. Additionally, this transition reflects broader changes in supply chain strategies driven by geopolitical tensions and the need for closer, more reliable manufacturing bases. View our latest article, Mexico: Land of Nearshoring Opportunities and see the latest insights on Mexico’s role in nearshoring.

The ROI Toolkit helps establish specific targets and objectives that are in line with your company's priorities, allowing you to maximize the value of your time at the event. Access the toolkit, to gain access to resources such as a justification letter, an expense calculator, and information on the advantages of attending.

Download this One-Pager for a quick view of what to expect at Latin America Shared Services & Outsourcing Week 2024 Conference.

Cancellation and Substitution: Participation in the Event is hereby agreed for the named delegate only. In the event that the delegate named is unable to attend, a cancellation fee of US$999 will be applied.  Any fee already paid will be applied against this charge and any difference may be charged to the credit card provided above. Substitute representatives will be considered to replace the delegate, on guarantee of equivalent authority and subject to acceptance by the Organizer, if notice is provided of the change at least 4 weeks in advance of the Event.  Substitutes will only be admitted to the Event at the Organizer’s discretion.  

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Take a look at this exclusive infographic for a complete round-up of Auxis' 2016 Latin America Shared Services Survey results, including perspectives from over 30 SSCs across Latin America.

Take a look at the latest research from SSON’s global analytics center, Dart Institute, as they present 14 pages of interactive data analytics to help you understand the shape of the LATAM service delivery landscape and compare how LATAM stacks up against other regions.

Key findings on what’s driving “radical performance” in 2016. With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON asks practitioners how they are positioning themselves to become more relevant and offer better service in the coming years.

With much of the discussion around Shared Services evolution hinging on new opportunities that have presented themselves in recent history, SSON recently canvassed its members to find out how they were positioning themselves to become more relevant and offer better service in the coming years.

In this exclusive 40 page report we are pleased to share with you an overview of how North American based Shared Services have responded to our questions.