Check out the past Latin American Shared Services & Outsourcing Week in Bogotá, Colombia | October 20 - 22, 2025 where leaders from across industries and geographies united to explore the unique challenges and opportunities within LATAM shared service centers. At SSOW LATAM, you'll be able to focus on how to maintain the pace of evolution to become a strategic partner to your business.

Meet our Esteemed Speaker Faculty:

• Guilherme Rhinow, VP HR Latin America and Global Services Total Rewards, Johnson & Johnson
  
• Erika Beltran, VP Control Shared Services (North America, LATAM and Europe), PepsiCo
• Gonzalo Jose Garcia, Global HR Shared Services Director, Ternium
• Patsy Primost, Senior Director Supply Chain Global Services, The Hershey Company
  
• Jaikel Rodriguez, RSSA Enabling Lead, Roche
• Esteban Coronado, GBS Costa Rica Senior Director, Smith+Nephew
• Rodrigo Miranda, Head of GBS South America, ADM
• Prakash Kewalramani, Senior Director - Data Governance, WWE
  

Take a deep dive into the Latin American countries and companies that are leading innovation in artificial intelligence. With new research and survey data, this article is full of insights so you can stay up to date with everything in AI in Latin America.

Inside LATAM Shared Services:

What’s Next? The shared services landscape in Latin America is transforming—fast. Get your free copy of the State of the Shared Services Industry: Current Outlook to see how top organizations are shifting from transactional to strategic.

Based on input from senior leaders across finance, HR, customer service, and digital operations, this free report explores:

• How automation and digital tools are evolving GBS strategies
• What’s working in talent development and upskilling
• Why CX is now a top shared services priority
• How data is being used to measure—and improve—performance

Now is the time to benchmark your strategy. See how your organization stacks up and uncover where future-ready leaders are placing their bets.

👉 Download the Full Report Now

Past Attendee Snapshot shows the companies and job titles that attended the event last year, so you know who this event is perfect for. Read the Snapshot now to get a better understanding of who will be there this year and who you will have the opportunity to network with!

Check out the Post Show Report for Shared Services & Outsourcing Week LATAM, which took place in Costa Rica this October! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration. As customer experience gains priority, LATAM invests in elevating service quality to align with global standards. Concurrently, a strategic overhaul of IT infrastructure is underway, enhancing capabilities and positioning LATAM for sustained growth in the digital era. Explore these themes further in the latest Visual Analytics Workbook by SSON Research & Analytics.

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This interactive report showcases critical trends from Latin American SSO and GBS operations. These themes will be explored in more detail at Shared Services & Outsourcing Week LatAm, October 10-12, 2023, San José, Costa Rica

Over the past decade, Costa Rica has emerged as a top destination for multinational companies looking to establish Shared Service Centers in Latin America, thanks to its cost-efficient labor force and favorable tax benefits from the Free Trade Zone regime. Beyond the financial advantages, Costa Rica offers a high quality of life, a stable economy and democracy, strong educational standards, and a high level of English proficiency, making it an attractive location for global businesses.