Reports

Shared Services & Outsourcing Week Latin America (SSOW LATAM), taking place October 12–14, 2026 in Mexico City, brings together shared services, GBS, finance, HR, and operations leaders from across Latin America to explore the strategies, technologies, and operating models shaping the future of business services in the region.

Why you need to come to SSOW LATAM:

• Cutting-Edge Agenda: Explore peer-led discussions in Spanish covering scaling shared services operations, driving measurable business value, governance, talent strategy, operational excellence, and AI and automation.
• Networking Opportunities: Discover dedicated networking experiences including cocktail receptions, networking breaks, and curated opportunities to connect with LATAM shared services leaders.
• Expert Speakers: Hear practical insights and real-world experiences from senior shared services and GBS leaders shaping the future of operations across Latin America's top organizations.
• Warner Bros. Discovery Site Tour: Experience a behind-the-scenes look at one of the region's most advanced and prominent shared services centers.
• SSON LATAM 2026 Impact Awards: Learn how to enter and be recognized across categories including Automation, Finance Transformation, HR Transformation, and Process Improvement & Value Creation.

Claim your copy of the SSOW LATAM 2026 Event Guide today and discover everything waiting for you in Mexico City in October.

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Take a deep dive into the Latin American countries and companies that are leading innovation in artificial intelligence. With new research and survey data, this article is full of insights so you can stay up to date with everything in AI in Latin America.

This interactive benchmarking Workbook shows where shared services and GBS stand in 2026 and what's coming next.

Built from leaders across the SSO and GBS community, it highlights the key shifts shaping the future:

• 89% say lack of time due to operational demands is the biggest barrier to upskilling current employees
• 94% say flexibility and remote work are key motivators for attracting younger talent
• 94% are planning to expand scope of work in the next year — with 44% expanding both services and geographic reach
• 86% are already delivering services to multiple countries across multiple functions

This isn't just a report. It's your benchmark for what's next.

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Inside LATAM Shared Services:

What’s Next? The shared services landscape in Latin America is transforming—fast. Get your free copy of the State of the Shared Services Industry: Current Outlook to see how top organizations are shifting from transactional to strategic.

Based on input from senior leaders across finance, HR, customer service, and digital operations, this free report explores:

• How automation and digital tools are evolving GBS strategies
• What’s working in talent development and upskilling
• Why CX is now a top shared services priority
• How data is being used to measure—and improve—performance

Now is the time to benchmark your strategy. See how your organization stacks up and uncover where future-ready leaders are placing their bets.

👉 Download the Full Report Now

Download the Shared Services & Outsourcing Week Latin America (SSOW LATAM) Post-Show Report to see all the action that happened on-site in Bogotá this past October. The report includes an industry breakdown of attendees, exclusive networking experiences, testimonials from attendees, social media buzz, and more!

Shared Services and Global Business Services are doubling down on the cost-based value proposition to deliver more agility, value, and digitization. In combination, these capabilities are solidifying shared services’ role as a crucial driver of transformation and success. This interactive report showcases critical trends from Latin American SSO and GBS operations. These themes will be explored in more detail at Shared Services & Outsourcing Week LatAm, October 10-12, 2023, San José, Costa Rica

Check out the Post Show Report for Shared Services & Outsourcing Week LATAM, which took place in Costa Rica October 2024! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

In the dynamic landscape of shared services, LATAM emerges as a frontrunner, leveraging automation initiatives to boost efficiency. Central to this rise is the region's focus on engaging the workforce, fostering innovation and collaboration. As customer experience gains priority, LATAM invests in elevating service quality to align with global standards. Concurrently, a strategic overhaul of IT infrastructure is underway, enhancing capabilities and positioning LATAM for sustained growth in the digital era. Explore these themes further in the latest Visual Analytics Workbook by SSON Research & Analytics.