Fast Track Your Attendance

Celebrating 30 Years of Shared Services & Outsourcing Week (SSOW) – the world’s largest and longest-running shared services & GBS event – this milestone edition is your team’s best opportunity to benchmark, network, learn, and innovate with the industry’s most influential leaders. Happening March 16–19, 2026, in Orlando, FL, SSOW unites the global shared services and GBS community under one roof to shape the future of the industry—making this anniversary year the most impactful and celebratory yet.

30 Years in the Making: Why 2026 Is Our Biggest Year Yet

• Top-Tier Speakers: Access 100+ case studies, panels, and keynote sessions with senior executives from Siemens, Cencora, Carrier, Pacific Life, and more, sharing proven strategies for driving business value and transformation.
• Championing Women in Leadership: Connect with current and future female leaders at SSOWomen’s Day, a powerful forum to share stories, build relationships, and drive inclusion. Allies and male attendees are welcome, making it a space for everyone committed to advancing leadership.
• Celebrate Your Community: The SSON Impact Awards are back to shine a spotlight on the community and the MVPs that push it forward. Join your peers in honoring all the incredible achievements and projects shaping the future of GBS.
• The Ultimate Networking Event: The SSOW Glow Party is back with a few surprises for those in attendance. It’s St. Paddy’s Day themed – so bring your best green neon outfits!

Claim your copy of the Event Guide today and discover everything waiting for you and your team during four days of SSOW in Orlando this March.

Want a copy emailed to you? Click here to request a copy.

The 30-Year Evolution of Shared Services is a definitive research report examining how shared services and Global Business Services (GBS) evolved from transactional cost centers into intelligence-driven enterprise operating models.

Drawing on three decades of Shared Services & Outsourcing Network (SSON) archives and executive perspectives, it traces the key inflection points shaping today’s most searched priorities—from AI in shared services and GBS operating models to end-to-end process ownership and global delivery strategy.

What you’ll gain from this report:

✔️ A clear timeline of shared services evolution—from early SSCs to AI-enabled, enterprise-wide GBS

✔️ The 10 catalysts that redefined GBS, including governance, experience-led design, data, analytics, and agentic AI

✔️ Real-world case insights from pioneers like P&G, GE, Shell, Ford, American Express, ABB, and HP

✔️ Executive reflections from leaders at Siemens GBS, Allianz Services, Tesco Business Solutions, Mars, Iron Mountain, Carrier, NielsenIQ, and more

✔️ Practical benchmarks showing why certain shared services models scaled—and why others stalled

Whether you helped build shared services from the ground up or are shaping its next AI-native chapter, this report offers strategic context, peer insight, and lessons that remain highly relevant for today’s enterprise leaders navigating transformation.

Request your complimentary copy via email.

Discover what makes shared services truly award-winning. SSON’s latest feature showcases how the world’s best Shared Services & GBS organizations turn ambition into measurable impact — through innovation, bold storytelling, and purpose-driven transformation.

Inside the Blueprints of Excellence

• Transform with Relevance & Storytelling – Judges like Tom Nesteruk, Jana Vondran, and Jo Anne Dimitriou, reveal how innovation and narrative go hand in hand, encouraging submissions that go beyond data to tell a story of impact and creativity.
• Siemens – Change Management & Business Transformation Impact Award – Agile “Hub Model” delivered 4.4% customer value growth and $7.4M in savings.
• SLB – Automation Impact Award – Achieved 70% PO automation, 22% cost reduction, and a 400 bps engagement lift.
• T-Mobile & Infosys BPM – Customer Centricity Impact Award – Reduced query turnaround by 55%, saved $600K annually, while maintaining 99% SLAs.
• Johnson & Johnson – Process Improvement & Value Creation Impact Award – Unifying fleet policies into a single global framework, streamlining operations and accelerating long-term value creation.

Each story brings to life the bold thinking, creativity, and measurable results that define shared services excellence — proving that transformation isn’t just about efficiency, it’s about people, progress, and purpose.

Fill out the form to the right or click here to have your copy emailed to you and discover what award-winning shared services look like in action!

This interactive benchmarking workbook is your jump-start to 2026 readiness - built from hundreds of leaders across the shared services & GBS community. If you want to know what’s rising, what’s stalling, and where peers are placing their biggest bets next, this is the data to guide your roadmap. 

Here’s a real-time pulse on where the industry stands right now:

• Nearly 70% of SSOs are already shifting from transactional back-office work into customer-facing / decision-support roles - with another quarter actively considering it.
• Over 50% say their biggest business kudos now come from creating value, not cutting costs.
• GBS is becoming the AI engine of the enterprise: about one-third house GenAI/Agentic AI projects inside GBS, and another 24% run them through GBS-led Digital or Automation CoEs.
• 71% of organizations sit in the top GBS NPS tier (≥60) - a signal that internal experience is becoming a real differentiator for AI adoption and service scale.

The interactive benchmarking workbook explores four transformation priorities for shared services and GBS in 2026: scaling agentic AI and automation, shifting to experience-led service delivery, building AI-ready talent and skills, and proving enterprise value with next-gen benchmarks beyond cost savings.

Bottom line: this isn’t just another report - it’s a live benchmark of where shared services & GBS stands today, and where the industry is heading next. Claim your complimentary copy by filling out the form to the right and see exactly how your roadmap stacks up.

Want your copy emailed to you? Click here for your copy.

From C‑Suites to Directors, Senior Managers, and everyone in between, SSOW 2026 offers something for every level of the shared services and GBS community. This year’s roster once again showcases that SSOW attracts the full depth and breadth of the industry. The newly released Current Attendee Snapshot gives you a glimpse of who you can meet onsite, March 16–19, 2026, in Orlando

Top job titles include:

• CFO, Head of Strategy & Performance, Business Services
• Director, Digital Transformation * Director, Finance Shared Services
• Head of Global Business Services
• Senior VP, Global Business Services


…to name just a few!

Top companies include:

• Coca-Cola
• FedEx
• Johnson & Johnson
• Microsoft
• PepsiCo
• Verizon


…among many more industry leaders!

Explore the Current Attendee Snapshot to learn more!

The Most Prestigious Awards in Shared Services Are Back!

SSON's 2025 North American Impact Awards finalists have just been revealed! These trailblazers are setting new standards in excellence, innovation, and impact across shared services and GBS.

Who made the cut? Who’s leading the charge? Find out now! Get exclusive access to the full list of finalists and see who’s in the running for top honors.

• Click here to request a copy of the finalist.
• Don’t miss out—secure your spot today! Book online and add your SSON Impact Awards Gala Pass at checkout.

Step into the 30th Annual Shared Services & Outsourcing Week (SSOW 2026) - the world’s largest gathering for GBS and Shared Services leaders. From Agentic AI breakthroughs to immersive workshops and inspiring networking, this year’s milestone event redefines what it means to deliver value and impact in a fast-evolving global landscape.

Here’s what’s inside the Agenda at a Glance, your roadmap to four days of transformation, learning, and celebration:

• Immersive Formats for Every Leader: Explore SSOWomen’s Day, Agentic AI Bootcamp, Site Tours, Workshops, Case Studies, and topic-specific tracks spanning finance, process excellence, digital transformation, HR services, procurement and more.
• Agentic AI in Action: Go beyond the buzz to see how leading GBS organizations are deploying multi-agent systems to unlock end-to-end transformation and governance at scale.
• Celebrating 30 Years of Excellence: From our retrospective keynotes to the SSON Impact Awards Gala and the SSOW Glow Party: Lucky 30, join the industry’s top innovators as we honor three decades of progress and partnership.
• Real Practitioner Insight: Learn from 200+ end-user speakers and 1,200+ fellow practitioners, sharing data-backed case studies and roadmaps for sustainable success amid economic and technological change.

SSOW 2026 is where shared services leaders move from cost to value, automation to agentic intelligence, and operations to enterprise impact. Don’t miss your chance to be part of the 30-year legacy that continues to shape the future of GBS.

Fill out the form to access your copy or click here to have it emailed to you.

Relive the energy and inspiration from the premier gathering for the shared services and GBS community with the official Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you were in the room in Orlando or watching from a distance, this report brings the standout moments and must-know insights from our biggest event to date directly to you.

Here’s What You’ll Discover:

• Empowering Women in Shared Services: At the SSOWomen’s Day Pre-Conference, 100+ women and advocates ignited meaningful conversations on inclusion, leadership, and building a future-forward workforce.
• An Electric Night to Remember: From neon lights to networking games, our inaugural Glow Party brought the energy and connection, fostering new friendships and professional bonds.
• Recognizing Industry Trailblazers: Get the inside scoop on the SSON North American Impact Awards, where we honored visionary leaders driving transformation in shared services and GBS.
• Real Stories, Real Impact: Explore first-hand insights from attendees who are taking home powerful strategies to elevate their operations and stay ahead of the curve.
• What’s Shaping the Future of Shared Services: Workshops, immersive site tours, and expert-led sessions showcased the latest trends in tech, talent, and customer experience - all paving the way for smarter service delivery.

Discover why SSOW is the definitive event shaping the shared services and GBS landscape. Claim your copy of the Post-Show Report now or click here to receive your copy directly.

With SSOW’s 30th anniversary just around the corner, now’s the perfect time to see who you’ll be networking with in March. Our Past Attendee Snapshot is your go-to resource to re-discover the leaders who joined us last year, giving you a clear picture of the caliber of executives you’ll meet at SSOW.

Inside, You’ll find C-Suite & Senior Leaders contributing to the top shared services community:

• Chief Financial Officers & Heads, Strategy & Performance for Americas
• Chief GBS Officers
• Chief Digital & Information Officers
• Chief HR Officers
• Executive Vice President, Chief Transformation & Administrative Officers

You'll also find those companies pushing the envelope on what the future of GBS looks like: 

• Allianz
• Capital One
• Coca-Cola
• Johnson & Johnson
• Procter & Gamble
• Walmart

Fill out the form to the right to get instant access and see where you fit in this community or click here to have yours emailed to you.

Who Should Lead GBS in 2025 and Beyond?

Global Business Services (GBS) is evolving fast, but the question remains: who should really be in charge? Reporting lines impact strategy, investment, and influence, and may be the biggest barrier to unlocking GBS’s full potential.

Inside this must-read article, you’ll discover:

• Why CFO reporting keeps GBS stuck in a “cost control” mindset — and how this limits innovation and customer experience.
• Where GBS should report instead — with a strong case for CIO alignment as technology and AI redefine the enterprise.
• The opportunity of CIO leadership — driving a platform-based, AI-powered GBS that fuels agility and enterprise-wide transformation.
• A bold future vision — could a new Chief Digital Platform Officer (CDPO) be the natural next step in GBS leadership?

If you believe GBS is more than just savings — but a strategic enabler of growth and innovation — you won’t want to miss Deborah Kops’ expert perspective. Fill out the form to the right or click here to request your copy today.

Agentic AI is reshaping Shared Services - from autonomous decision-making to end-to-end process ownership. This one-day bootcamp is built for GBS leaders ready to turn ambition into action.

Explore use cases across finance, HR, IT, and more. Learn how to prepare your data, manage risk, and gain C-suite buy-in - with insights from Takeda, Siemens, Kerry, and other top shared services organizations.

What’s included:

✔️ 10+ expert-led sessions

✔️ 15+ speakers

✔️ Hands-on strategy labs

✔️ Peer benchmarking & frameworks

SSOWomen’s Day is a one-day leadership experience dedicated to advancing women in shared services and GBS. Built for leaders navigating growth, change, and enterprise impact, this event creates space for honest conversations, practical strategies, and powerful peer connection.

Explore real-world leadership journeys, adaptive leadership skills, and career-defining lessons across finance, HR, IT, and operations. Learn how to advocate for your next role, lead through uncertainty, and expand your influence, with insights from Allianz, Kimberly-Clark, Colgate-Palmolive, MetLife, Siemens, and other leading shared services organizations.

What’s included:

✔️ Executive Keynote & senior leader Panels

✔️ Interactive Discussion Groups & peer-led sessions

✔️ Career strategy, self-advocacy & leadership frameworks

✔️ Dedicated networking with women & their allies in shared services & GBS

Request a copy via email.

The Approval Kit is designed to help you make the case to attend SSOW. From securing budget to gaining internal buy-in, this resource walks you through everything you need to get approval. Inside, you’ll find a simple cost breakdown, a ready-to-use approval letter, and key details to support your request to attend SSOW, March 16–19, 2026 in Orlando.

Request a copy now!

Agentic AI pilots are easy to launch, but scaling is where most programs stall. This article breaks down what enterprise leaders need to put in place before automation expands.

Learn why “standardize first” means aligning teams on shared inputs, steps, decision rules, and exception handling, and what must be defined before agents can act across workflows: ownership, access boundaries, escalation paths, auditability, and risk-based controls.

What you’ll get:

✔️ Practical answers to common scaling questions

✔️ A clear governance and ownership checklist

✔️ Metrics that matter beyond hours saved (exceptions, rework, handoffs, cycle time, control performance)

✔️ Insights from Jesús Villalobos Arce, Process Enablement GBS Americas (Agentic AI in Shared Services Bootcamp Speaker)

Click here to have a copy sent to your inbox.