Shared Services & Outsourcing Week (SSOW) – the world’s largest and longest-running shared services & GBS event – offers you and your team the perfect place to benchmark, network, learn, and innovate among the industry’s elite. Taking place March 24-27, 2025, in Orlando, FL, the shared services community will gather under one roof to achieve the future of the industry.

Why SSOW is perfect for you:

• Elite Speakers: Hear Case Studies and Panels with senior leaders from industry giants like Mars, Boeing, Siemens, Mastercard, NASA, Tesco, Gap Inc., and 100+ more.
• Elevate Your Professional Development: Tackle pain points through Workshops, Interactive Discussion Groups, Keynote Sessions, and networking events.
• A Celebration of Shared Services: Honor shining stars in shared services with the prestigious SSON Impact Awards Gala and SSOWomen's Day.
• Exclusive Site Tours: Go behind the scenes to discover leading shared services facilities during tours that offer firsthand experiences, Q&As and best practices for an SSC.

Claim your copy of the Event Guide today and discover everything waiting for you in Orlando this March!

Want a copy emailed to you? Click here to request a copy.

Discover the exciting overview of the HR content at SSOW with the official HR One Pager.

Key HR Themes:

• Talent Optimization & Engagement
• Cultivating DEI
• Digitization & Analytics
• And many more...

Expert HR Speakers:

• Jason Paradowski, Head of HR Service and Talent Acquisition, Bosch, Americas Region, Bosch
• Robbin Meyers, Global Head HR Operations, Sazerac Company
• Kelly Flaherty Parkinson, VP of HR Operations & Service Enablement, UPS
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

Relive the energy and inspiration from the premier gathering for the shared services and GBS community with the official Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you were in the room in Orlando or watching from a distance, this report brings the standout moments and must-know insights from our biggest event to date directly to you.

Here’s What You’ll Discover:

• Empowering Women in Shared Services: At the SSOWomen’s Day Pre-Conference, 100+ women and advocates ignited meaningful conversations on inclusion, leadership, and building a future-forward workforce.
• An Electric Night to Remember: From neon lights to networking games, our inaugural Glow Party brought the energy and connection, fostering new friendships and professional bonds.
• Recognizing Industry Trailblazers: Get the inside scoop on the SSON North American Impact Awards, where we honored visionary leaders driving transformation in shared services and GBS.
• Real Stories, Real Impact: Explore first-hand insights from attendees who are taking home powerful strategies to elevate their operations and stay ahead of the curve.
• What’s Shaping the Future of Shared Services: Workshops, immersive site tours, and expert-led sessions showcased the latest trends in tech, talent, and customer experience - all paving the way for smarter service delivery.

Discover why SSOW is the definitive event shaping the shared services and GBS landscape. Claim your copy of the Post-Show Report now or click here to receive your copy directly.

Explore the comprehensive digital transformation content at SSOW with the official Digital Transformation One Pager.

Key Digital Transformation Themes:

• AI Transformation in SSC
• Best Practices for Gen AI
• Governance Models for the Digital Era
  
• And many more...

Expert Digital Transformation Speakers:

• Larry Hack, Senior Vice President, Shared Services, PriceSmart
• Julie Gillespie, Vice President of Finance – Global Transformation, Ecobat
• Josue Rodriguez, Director, Business Excellence, CEMEX
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

The Most Prestigious Awards in Shared Services Are Back!

The 2025 North American SSON Impact Awards finalists have just been revealed! These trailblazers are setting new standards in excellence, innovation, and impact across shared services and GBS.

Who made the cut? Who’s leading the charge? Find out now! Get exclusive access to the full list of finalists and see who’s in the running for top honors.

• Click here to request a copy of the finalist.
• Don’t miss out—secure your spot today! Book online and add your SSON Impact Awards Gala Pass at checkout.

Discover the in-depth finance transformation content at SSOW with the official Finance Transformation One Pager.

Key Finance Transformation Themes:

• Transforming Record-to-Report
• Generative AI in Order-to-Cash
• Predictive Analytics
• And many more...

Expert Finance Transformation Speakers:

• Karla Sanchez, R2R Global Process Owner, TE Connectivity
• Aashu Rahar, Director of Financial Planning and Analysis, Veritiv Corporation
• Steve Lambert, Global Service Delivery Lead, O2C, McCormick & Company
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

From C-Suites to Directors, Senior Managers, and everyone in between, SSOW offers something for everyone. This year’s roster once again showcases that SSOW attracts the depth and breadth of the shared services industry. The newly released Current Attendee Snapshot gives you a glimpse of who you can meet onsite, March 24-27, 2025.

Top job titles include:

• CFO, Head of Strategy
• Director, Digital Transformation
• Director, FP&A
• Head, HR Shared Services
• President, Enterprise Services
• ...to name a few!

Top companies include:

• Aon
• Coca-Cola
• FedEx
• Google
• Johnson & Johnson
• Walmart
• ...and more!

Want your copy emailed to you? Click here to request a copy. 

Dive into the essential shared services fundamentals content at SSOW with the official Shared Services Fundamentals One Pager.

Key Shared Services Fundamentals Themes:

• Shared Services 101
• Understanding Key SSO KPIs
• Building an SSC Foundation
  
• And many more...

Expert Shared Services Fundamentals Speakers:

• Jeff Rhodes, Head, Gap Business Solutions, Gap Inc.
• Jenna Urban, Vice President Shared Services, Help at Home
• Shane Abeyratne, SVP, Global Business Services, Cardinal Health
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

Check out the SSOW Agenda at a Glance! Discover the comprehensive guide to the upcoming Shared Services & Outsourcing Week (SSOW), designed to help you maximize your experience and stay ahead in the industry.

Inside, you'll find all you need to know about...

• Diverse Session Formats: Tailor your SSOW experience to suit your interests and professional needs through various session formats like Site Tours, Workshops, Case Studies, SSOWomen's Day, the SSON Impact Awards Gala, Track Sessions, Keynote Sessions, and more. 
• Talented Speakers & Key Themes: Discover the impressive lineup of industry leaders ready to take the stage at SSOW 2025. They’ll drive conversations on crucial topics like operational excellence, cutting-edge digital technologies, and strategies for building high-performing teams.
• Exciting Networking opportunities: Discover all the ways you can connect with over 1,000 SSO and GBS leaders from around the world to exchange ideas, forge new partnerships, and strengthen existing relationships.

Don't miss out! Grab your copy of the SSOW Agenda at a Glance today or click here to have your copy emailed to you.

Discover specialized procurement and supply chain management (SCM) content at SSOW with the official Procurement & SCM One Pager.

Key Procurement & SCM Themes:

• Optimizing End-to-End Processes
• AI-Powered AP
• ERP Effectiveness & Connectivity
• And many more...

Expert Procurement & SCM Speakers:

• Sangram Bhosale Chief Procurement Officer, PG&E
  
• Ryan Burger SVP, Global Head, Procurement Services, Global Business Operations, Sanofi
• Jovelyn Larson Vice President, Sourcing and Procurement, Wells Fargo
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

Elevate your understanding of process excellence at SSOW with the official Process Excellence One Pager.

Key Process Excellence Themes:

• Data Integrity & Operational Efficiency
• Process Management Practices
• Optimal Organizational Transformation
  
• And many more...

Expert Process Excellence Speakers:

• Richard Varga, Senior Director - Global Process Owner - Order to Cash, Mars
• Molly Dausch Global Process Owner, P2P, Zimmer Biomet
• CK Taneja, SVP, Transformation and Innovation, Northern Trust Corporation
  
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

Unlock innovative problem-solving strategies with the new track at SSOW! Discover what to expect with the official Problem Solving Clinics One Pager.

Key Problem Solving Clinics Themes:

• Change Management
• Working with Your Outsourcing Provider
• Improving End-to-End Processes
• And many more...

Expert Problem Solving Clinics Speakers:

• Laura Kennedy, Head, Enterprise Business Services, Aon
• Emma Ridley, Head, Global Business Solutions, Central Operations, British American Tobacco
• Kelly Litster, SVP, Enterprise Service Center, ABM
  
• Just to name a few!

Claim your copy today, or click here to have it emailed to you.

Check out the Past Attendee Snapshot for Shared Services & Outsourcing week that took place in September 2024 in Houston, TX. This is a glimpse into the myriads of titles and organizations you can expect to meet on-site.

Check out the Post Show Report for Shared Services & Outsourcing Week, which took place in Houston this September! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

Discover the top-rated presentations from Shared Services & Outsourcing Week Houston, packed with actionable insights and innovative strategies from industry leaders.

Review this list of professionals and companies that attended SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming Shared Services & Outsourcing Week happening March 24 - 27, 2025 in Orlando, FL!

Access the ROI Toolkit to calculate how valuable SSOW is for you and your team!