Fast Track Your Attendance

🎉 Shared Services & Outsourcing Week (SSOW) turns 30 in 2026!

Join us for the official SSOW 2026 Teaser Trailer—your sneak peek into the ultimate Shared Services & Global Business Services (GBS) conference experience.

What you’ll discover in this video:

• SSOWomen’s Pre-Conference Day: A full day dedicated to mentorship, leadership, and learning opportunities—designed for female leaders and their allies.
• Peer Testimonials: Hear why global shared services & GBS professionals return year after year.
• Future of Business Services Boardroom: Go inside the exclusive invite-only forum where GBS leaders share strategies and best practices.
• SSOW Glow Party: The biggest networking celebration with drinks, dancing, and memories made.
• SSON Impact Awards: A red-carpet gala recognizing excellence in shared services, complete with live entertainment.
• And so much more!

Step into the 30th Annual Shared Services & Outsourcing Week (SSOW 2026) - the world’s largest gathering for GBS and Shared Services leaders. From Agentic AI breakthroughs to immersive workshops and inspiring networking, this year’s milestone event redefines what it means to deliver value and impact in a fast-evolving global landscape.

Here’s what’s inside the Agenda at a Glance, your roadmap to four days of transformation, learning, and celebration:

• Immersive Formats for Every Leader: Explore SSOWomen’s Day, Agentic AI Bootcamp, Site Tours, Workshops, Case Studies, and topic-specific tracks spanning finance, process excellence, digital transformation, HR services, procurement and more.
• Agentic AI in Action: Go beyond the buzz to see how leading GBS organizations are deploying multi-agent systems to unlock end-to-end transformation and governance at scale.
• Celebrating 30 Years of Excellence: From our retrospective keynotes to the SSON Impact Awards Gala and the SSOW Glow Party: Lucky 30, join the industry’s top innovators as we honor three decades of progress and partnership.
• Real Practitioner Insight: Learn from 200+ end-user speakers and 1,200+ fellow practitioners, sharing data-backed case studies and roadmaps for sustainable success amid economic and technological change.

SSOW 2026 is where shared services leaders move from cost to value, automation to agentic intelligence, and operations to enterprise impact. Don’t miss your chance to be part of the 30-year legacy that continues to shape the future of GBS.

Fill out the form to access your copy or click here to have it emailed to you.

Relive the energy and inspiration from the premier gathering for the shared services and GBS community with the official Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you were in the room in Orlando or watching from a distance, this report brings the standout moments and must-know insights from our biggest event to date directly to you.

Here’s What You’ll Discover:

• Empowering Women in Shared Services: At the SSOWomen’s Day Pre-Conference, 100+ women and advocates ignited meaningful conversations on inclusion, leadership, and building a future-forward workforce.
• An Electric Night to Remember: From neon lights to networking games, our inaugural Glow Party brought the energy and connection, fostering new friendships and professional bonds.
• Recognizing Industry Trailblazers: Get the inside scoop on the SSON North American Impact Awards, where we honored visionary leaders driving transformation in shared services and GBS.
• Real Stories, Real Impact: Explore first-hand insights from attendees who are taking home powerful strategies to elevate their operations and stay ahead of the curve.
• What’s Shaping the Future of Shared Services: Workshops, immersive site tours, and expert-led sessions showcased the latest trends in tech, talent, and customer experience - all paving the way for smarter service delivery.

Discover why SSOW is the definitive event shaping the shared services and GBS landscape. Claim your copy of the Post-Show Report now or click here to receive your copy directly.

Experience the future of shared services — built by the community, for the community. The SSOW Post-Show Report captures the standout moments, sessions, and insights from Houston’s gathering of shared services and GBS leaders.

Inside the report:

• Top Takeaways: How AI ROI, collaboration, and practical progress are redefining shared services performance.
• Session Highlights: Perspectives from industry leaders at organizations like Google, PepsiCo, Kerry, and Farmers Insurance on data, innovation, and transformation.
• Community Snapshot: Attendee breakdown by function, industry, and seniority — from GBS and finance to transformation and operations.
• Attendee Reflections: Why leaders called SSOW their most valuable event yet for peer exchange and actionable learning.
• Benchmark Data: The KPIs and themes shaping shared services strategy going into 2026.

Claim your copy of the SSOW Post-Show Report, by filling out the form to the right, and see how today’s shared services community is turning ideas into measurable impact. Or, click here and have your copy emailed to you.

With SSOW’s 30th anniversary just around the corner, now’s the perfect time to see who you’ll be networking with in March. Our Past Attendee Snapshot is your go-to resource to re-discover the leaders who joined us last year, giving you a clear picture of the caliber of executives you’ll meet at SSOW.

Inside, You’ll find C-Suite & Senior Leaders contributing to the top shared services community:

• Chief Financial Officers & Heads, Strategy & Performance for Americas
• Chief GBS Officers
• Chief Digital & Information Officers
• Chief HR Officers
• Executive Vice President, Chief Transformation & Administrative Officers

You'll also find those companies pushing the envelope on what the future of GBS looks like: 

• Allianz
• Capital One
• Coca-Cola
• Johnson & Johnson
• Procter & Gamble
• Walmart

Fill out the form to the right to get instant access and see where you fit in this community or click here to have yours emailed to you.

The shared services community has spoken — these are the must-see presentations everyone’s still talking about from SSOW 2025!

Curated from hundreds of sessions at Shared Services & Outsourcing Week, these top-rated presentations — as voted by your peers — spotlight the real-world strategies driving transformation across GBS and shared services.

Inside, you’ll uncover:

• How Nokia turned its GBS function into a strategic value driver using AI, service design, and customer-first operating models — shared by Rod Lindsay, President, Nokia Business Services at Nokia.
• How UPS digitized its recruitment pipeline, automated onboarding, and accelerated hiring impact — led by Kelly Flaherty Parkinson, Vice President of HR Operations at UPS.
• Why sponsors are your secret weapon for career growth in shared services, and how to find them — from Mercedes Sullivan, Vice President of People Transformation at McKinley Companies.
• How to uncover hidden labor costs and workforce fragmentation to inform smarter org design and GBS strategy – with Christine Burrell & Rick Bridger at BrandSafway, and Molly Donofrio at ScottMadden

Whether you attended SSOW or are just catching up now, these peer-vetted insights will help you benchmark, evolve, and lead with confidence. Fill out the form to the right or click here to get your copy sent straight to your inbox.

Agentic AI is reshaping Shared Services - from autonomous decision-making to end-to-end process ownership. This one-day bootcamp is built for GBS leaders ready to turn ambition into action.

Explore use cases across finance, HR, IT, and more. Learn how to prepare your data, manage risk, and gain C-suite buy-in - with insights from Takeda, Siemens, Kerry, and other top shared services organizations.

What’s included:

✔️ 10+ expert-led sessions

✔️ 15+ speakers

✔️ Hands-on strategy labs

✔️ Peer benchmarking & frameworks

Access this one pager for a quick overview of the shared services & GBS content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

From C-Suites to Directors, Senior Managers, and everyone in between, SSOW offers something for everyone. This year’s roster once again showcases that SSOW attracts the depth and breadth of the shared services industry. The newly released Current Attendee Snapshot gives you a glimpse of who you can meet onsite, March 24-27, 2025.

Top job titles include:

• CFO, Head of Strategy
• Director, Digital Transformation
• Director, FP&A
• Head, HR Shared Services
• President, Enterprise Services
• ...to name a few!

Top companies include:

• Aon
• Coca-Cola
• FedEx
• Google
• Johnson & Johnson
• Walmart
• ...and more!

Want your copy emailed to you? Click here to request a copy. 

Check out the SSOW Agenda at a Glance! Discover the comprehensive guide to the upcoming Shared Services & Outsourcing Week (SSOW), designed to help you maximize your experience and stay ahead in the industry.

Inside, you'll find all you need to know about...

• Diverse Session Formats: Tailor your SSOW experience to suit your interests and professional needs through various session formats like Site Tours, Workshops, Case Studies, SSOWomen's Day, the SSON Impact Awards Gala, Track Sessions, Keynote Sessions, and more. 
• Talented Speakers & Key Themes: Discover the impressive lineup of industry leaders ready to take the stage at SSOW 2025. They’ll drive conversations on crucial topics like operational excellence, cutting-edge digital technologies, and strategies for building high-performing teams.
• Exciting Networking opportunities: Discover all the ways you can connect with over 1,000 SSO and GBS leaders from around the world to exchange ideas, forge new partnerships, and strengthen existing relationships.

Don't miss out! Grab your copy of the SSOW Agenda at a Glance today or click here to have your copy emailed to you.

SSOWomen’s Day isn’t just an event, it’s a movement. Hosted during Shared Services & Outsourcing Week (SSOW) in Orlando, this dynamic one-day forum unites powerful women and passionate allies in shared services, outsourcing, and GBS to celebrate leadership, spark bold conversations, and drive real progress.

Here’s what you’ll see in the video recap:

• Candid conversations and speaker moments that sparked reflection.
• Voices of attendees sharing personal takeaways and breakthroughs.
• An atmosphere charged with empowerment, connection, and inspiration.
• Real moments of community and recognition for women making waves in the industry.

If you're a female executive, emerging leader, ally, or anyone passionate about talent development and inclusive leadership, this is your space.

Check out the Past Attendee Snapshot for Shared Services & Outsourcing week that took place in September 2024 in Houston, TX. This is a glimpse into the myriads of titles and organizations you can expect to meet on-site.

Check out the Post Show Report for Shared Services & Outsourcing Week, which took place in Houston this September! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

Discover the top-rated presentations from Shared Services & Outsourcing Week Houston, packed with actionable insights and innovative strategies from industry leaders.

Review this list of professionals and companies that attended SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming Shared Services & Outsourcing Week happening March 24 - 27, 2025 in Orlando, FL!

Review the Post Show Report for SSOW 2022! This highlights what it was like to be at the event, who attended, the connections attendees made and so much more.

The report includes key highlights from the event, such as:

• Which companies and organizations attended
• Geographic breakdown of attendees
• Attendee testimonials
• Memorable events from the conference
• Impact Awards
• Social shares
• And much more!
  

Review this list of professionals and companies attending SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming 27th Annual Shared Services & Outsourcing Week North America happening March 25 - 28, 2023 in Orlando, FL!

Access the ROI Toolkit to calculate how valuable SSOW is for you and your team!

Present your approving manager with this customizable letter detailing the reasons why you should attend SSOW in 2024 and you'll be sure to receive approval to join us.

Download the Post Show Report for Shared Services & Outsourcing Week (SSOW) last year in Las Vegas! With attendee testimonials, world-class speakers, exclusive site tours, and more, the Post Show Report provides a comprehensive view of everything you missed last year - and what to expect in Orlando.

Check out our action-packed agenda for Shared Services & Outsourcing Week 2024!

Access this one pager for a quick overview of the Finance content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of the AI & Automation content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of the SSOWomen's Day content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of Professional GBS Certification Day at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access the Current Attendee Snapshot for a look at who Shared Services & Outsourcing Week (SSOW) is for and who you can expect to network with in Orlando!

Access the Current Attendee Snapshot for a look at who Shared Services & Outsourcing Week (SSOW) is for and who you can expect to network with in Orlando!