Relive the energy and inspiration from the premier gathering for the shared services and GBS community with the official Shared Services & Outsourcing Week (SSOW) Post-Show Report. Whether you were in the room in Orlando or watching from a distance, this report brings the standout moments and must-know insights from our biggest event to date directly to you.

Here’s What You’ll Discover:

• Empowering Women in Shared Services: At the SSOWomen’s Day Pre-Conference, 100+ women and advocates ignited meaningful conversations on inclusion, leadership, and building a future-forward workforce.
• An Electric Night to Remember: From neon lights to networking games, our inaugural Glow Party brought the energy and connection, fostering new friendships and professional bonds.
• Recognizing Industry Trailblazers: Get the inside scoop on the SSON North American Impact Awards, where we honored visionary leaders driving transformation in shared services and GBS.
• Real Stories, Real Impact: Explore first-hand insights from attendees who are taking home powerful strategies to elevate their operations and stay ahead of the curve.
• What’s Shaping the Future of Shared Services: Workshops, immersive site tours, and expert-led sessions showcased the latest trends in tech, talent, and customer experience - all paving the way for smarter service delivery.

Discover why SSOW is the definitive event shaping the shared services and GBS landscape. Claim your copy of the Post-Show Report now or click here to receive your copy directly.

The shared services community has spoken — these are the must-see presentations everyone’s still talking about from SSOW 2025!

Curated from hundreds of sessions at Shared Services & Outsourcing Week, these top-rated presentations — as voted by your peers — spotlight the real-world strategies driving transformation across GBS and shared services.

Inside, you’ll uncover:

• How Nokia turned its GBS function into a strategic value driver using AI, service design, and customer-first operating models — shared by Rod Lindsay, President, Nokia Business Services at Nokia.
• How UPS digitized its recruitment pipeline, automated onboarding, and accelerated hiring impact — led by Kelly Flaherty Parkinson, Vice President of HR Operations at UPS.
• Why sponsors are your secret weapon for career growth in shared services, and how to find them — from Mercedes Sullivan, Vice President of People Transformation at McKinley Companies.
• How to uncover hidden labor costs and workforce fragmentation to inform smarter org design and GBS strategy – with Christine Burrell & Rick Bridger at BrandSafway, and Molly Donofrio at ScottMadden

Whether you attended SSOW or are just catching up now, these peer-vetted insights will help you benchmark, evolve, and lead with confidence. Fill out the form to the right or click here to get your copy sent straight to your inbox.

The Most Prestigious Awards in Shared Services Are Back!

The 2025 North American SSON Impact Awards finalists have just been revealed! These trailblazers are setting new standards in excellence, innovation, and impact across shared services and GBS.

Who made the cut? Who’s leading the charge? Find out now! Get exclusive access to the full list of finalists and see who’s in the running for top honors.

• Click here to request a copy of the finalist.
• Don’t miss out—secure your spot today! Book online and add your SSON Impact Awards Gala Pass at checkout.

Access this one pager for a quick overview of the shared services & GBS content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

From C-Suites to Directors, Senior Managers, and everyone in between, SSOW offers something for everyone. This year’s roster once again showcases that SSOW attracts the depth and breadth of the shared services industry. The newly released Current Attendee Snapshot gives you a glimpse of who you can meet onsite, March 24-27, 2025.

Top job titles include:

• CFO, Head of Strategy
• Director, Digital Transformation
• Director, FP&A
• Head, HR Shared Services
• President, Enterprise Services
• ...to name a few!

Top companies include:

• Aon
• Coca-Cola
• FedEx
• Google
• Johnson & Johnson
• Walmart
• ...and more!

Want your copy emailed to you? Click here to request a copy. 

Check out the SSOW Agenda at a Glance! Discover the comprehensive guide to the upcoming Shared Services & Outsourcing Week (SSOW), designed to help you maximize your experience and stay ahead in the industry.

Inside, you'll find all you need to know about...

• Diverse Session Formats: Tailor your SSOW experience to suit your interests and professional needs through various session formats like Site Tours, Workshops, Case Studies, SSOWomen's Day, the SSON Impact Awards Gala, Track Sessions, Keynote Sessions, and more. 
• Talented Speakers & Key Themes: Discover the impressive lineup of industry leaders ready to take the stage at SSOW 2025. They’ll drive conversations on crucial topics like operational excellence, cutting-edge digital technologies, and strategies for building high-performing teams.
• Exciting Networking opportunities: Discover all the ways you can connect with over 1,000 SSO and GBS leaders from around the world to exchange ideas, forge new partnerships, and strengthen existing relationships.

Don't miss out! Grab your copy of the SSOW Agenda at a Glance today or click here to have your copy emailed to you.

SSOWomen’s Day isn’t just an event, it’s a movement. Hosted during Shared Services & Outsourcing Week (SSOW) in Orlando, this dynamic one-day forum unites powerful women and passionate allies in shared services, outsourcing, and GBS to celebrate leadership, spark bold conversations, and drive real progress.

Here’s what you’ll see in the video recap:

• Candid conversations and speaker moments that sparked reflection.
• Voices of attendees sharing personal takeaways and breakthroughs.
• An atmosphere charged with empowerment, connection, and inspiration.
• Real moments of community and recognition for women making waves in the industry.

If you're a female executive, emerging leader, ally, or anyone passionate about talent development and inclusive leadership, this is your space.

Step into an unforgettable night of recognition, energy, and celebration. The SSON North American Impact Awards, held during the Shared Services & Outsourcing Week (SSOW) conference in Orlando, shine a spotlight on the people and teams redefining what’s possible in shared services, outsourcing, and GBS.

Here’s what you’ll experience in the recap video:

• A front-row look at the awards ceremony and its electric atmosphere.
• Insights and reflections from winners and nominees.
• Unfiltered moments of joy, pride, and celebration.
• A behind-the-scenes glimpse at how we honor innovation and impact across the industry.

Whether you're a transformation leader, strategist, or rising talent, this is a chance to see what excellence looks like, and why it matters.

The #1 shared services conference is taking the world by storm! Relive the moments from last year with us and see what awaits the shared services & GBS community this March in Orlando!

Your story starts at #SSOWeek. Ready to take the next step?

Check out the Past Attendee Snapshot for Shared Services & Outsourcing week that took place in September 2024 in Houston, TX. This is a glimpse into the myriads of titles and organizations you can expect to meet on-site.

Check out the Post Show Report for Shared Services & Outsourcing Week, which took place in Houston this September! This comprehensive report highlights key aspects of the event, including an attendee breakdown, top-rated sessions, raving testimonials, and memorable moments, providing a thorough overview of the insights and experiences shared by participants. Dive in to discover how this gathering brought together industry leaders and innovators!

Discover the top-rated presentations from Shared Services & Outsourcing Week Houston, packed with actionable insights and innovative strategies from industry leaders.

Review this list of professionals and companies that attended SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming Shared Services & Outsourcing Week happening March 24 - 27, 2025 in Orlando, FL!

Review the Post Show Report for SSOW 2022! This highlights what it was like to be at the event, who attended, the connections attendees made and so much more.

The report includes key highlights from the event, such as:

• Which companies and organizations attended
• Geographic breakdown of attendees
• Attendee testimonials
• Memorable events from the conference
• Impact Awards
• Social shares
• And much more!
  

Review this list of professionals and companies attending SSOW 2024! Get a better idea of the exciting connections you will make at the upcoming 27th Annual Shared Services & Outsourcing Week North America happening March 25 - 28, 2023 in Orlando, FL!

Access the ROI Toolkit to calculate how valuable SSOW is for you and your team!

Present your approving manager with this customizable letter detailing the reasons why you should attend SSOW in 2024 and you'll be sure to receive approval to join us.

Download the Post Show Report for Shared Services & Outsourcing Week (SSOW) last year in Las Vegas! With attendee testimonials, world-class speakers, exclusive site tours, and more, the Post Show Report provides a comprehensive view of everything you missed last year - and what to expect in Orlando.

Check out our action-packed agenda for Shared Services & Outsourcing Week 2024!

Access this one pager for a quick overview of the Finance content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of the AI & Automation content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of the SSOWomen's Day content and speakers at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access this one pager for a quick overview of Professional GBS Certification Day at Shared Services & Outsourcing Week (SSOW) in Orlando!

Access the Current Attendee Snapshot for a look at who Shared Services & Outsourcing Week (SSOW) is for and who you can expect to network with in Orlando!

Access the Current Attendee Snapshot for a look at who Shared Services & Outsourcing Week (SSOW) is for and who you can expect to network with in Orlando!