Rise. Lead. Transform. 💡 In this episode of GBS Leaders Unplugged, we sit down with Bianca Martinez, Executive Director, GBS Strategy & Transformation at Warner Bros. Discovery, one of the fastest-rising voices in Global Business Services (GBS), to explore how women can lead with impact and drive meaningful transformation in shared services.

Highlights Include:

• Bianca’s journey as a rising star in the GBS and shared services space.
• Unique opportunities for women to step into leadership and drive transformation.
• How to overcome dysfunction and resistance in change management.
• Actionable insights for positioning yourself to lead high-impact initiatives.
• Behind-the-scenes reflections on the SSOWomen’s Day experience and community.

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Lead. Evolve. Deliver. 🚀 In this episode of GBS Leaders Unplugged, we sit down with Steve Rudderham, Head of Global Business Services at Carrier and a global ambassador for SSON, to explore what it takes to drive lasting impact in today’s rapidly evolving GBS landscape.

Highlights Include:

• Steve’s top priorities for driving efficiency and measurable value in GBS.
• Critical standards and best practices every GBS leader should adopt to stay competitive.
• Essential leadership qualities and skills Steve has honed throughout his career.
• How to overcome transformation challenges as GBS organizations mature.
• Why SSOW's Future of Business Services Boardroom conversations stand out.
• What keeps Steve passionate about advocating for the SSON community worldwide.

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Innovate. Automate. Humanize. 🤝 In this episode of GBS Leaders Unplugged, we sit down with Jason Paradowski, Head of HR Service and Talent Acquisition for Bosch, Americas Region at Bosch, to explore how HR shared services can evolve to meet the needs of today’s dynamic and diverse workforce.

Highlights Include:

• How Bosch is evolving its HR Shared Services strategy to better serve a global workforce.
• Jason’s most impactful HR automation initiative, and the keys to its success.
• Balancing automation and personalization to create a world-class employee experience.
• Practical advice for organizations starting their automation journey (RPA, low-code, AI).
• Reflections on Bosch’s recognition at the SSON Impact Awards and Jason’s SSOW highlights.

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Innovate. Lead. Empower. 💻 In this episode of GBS Leaders Unplugged, we sit down with Tage Smith, Vice President of Technology Shared Services at Pacific Life, to explore what it takes to drive efficiency, innovation, and inclusive leadership in a rapidly evolving tech environment.

Highlights Include:

• What a typical day looks like for a leader in Technology Shared Services, and how to prioritize for maximum impact.
• The leadership qualities and skills that have fueled Tage’s success, and how she’s honed them over her career.
• Barriers and opportunities for women in technology and shared services, plus advice for those looking to lead.
• Reflections on SSOWomen’s Day and the personal and professional takeaways that stood out most.
• Tage’s SSOW highlights and insights from connecting with the global shared services community.

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Clarity. Alignment. Transformation. 🌍 In this episode of GBS Leaders Unplugged, we sit down with Adam Holmes, Senior Vice President of Business Services at Publicis Re:Sources, to explore how leaders can overcome organizational resistance and drive meaningful change in global shared services.

Highlights Include:

• Which change management dysfunction is most damaging, and how to overcome it.
• Building alignment and clarity across global teams during times of transformation.
• Proven strategies for reducing resistance and driving unified behaviors.
• Tailoring shared services to thrive in cultures built on flexibility and innovation.
• The critical mindset shift leaders need to truly transform how they operate today.
• Adam’s reflections on SSOW and the value of connecting with the global business services community.

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In this insightful interview, Turan Sahin, CEO of Allianz Services, discusses "Redefining GBS in the Next 10 Years" and shares his visions for value delivery. Sahin explores the evolving definition of value in GBS and its impact on future organizations. He also examines the role of GBS in driving innovation and suggests practical strategies for enhancing organizational value. Additionally, Sahin reflects on the significance of emerging technologies like AI and analytics in shaping the future of GBS.

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In this engaging interview from Shared Services & Outsourcing Week (SSOW), Candace Dingman, Senior Vice President of Global Shared Services at Davies, shares her insights on the successful implementation of SAP HANA across 72 countries. With a focus on the roadmap and strategies that contributed to one of the fastest implementations to date, Candace offers invaluable lessons for organizations looking to undertake similar transformation.

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In this exclusive interview from Shared Services & Outsourcing Week (SSOW) 2024, Sandeep Arora, Head of Global Business Services at The Clorox Company, delves into the transformative journey from SLAs (Service Level Agreements) to XLAs (Experience Level Agreements). Discover how focusing on XLAs can lead to outstanding customer satisfaction and service excellence.

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SSOWomen’s Day isn’t just an event, it’s a movement. Hosted during Shared Services & Outsourcing Week (SSOW) in Orlando, this dynamic one-day forum unites powerful women and passionate allies in shared services, outsourcing, and GBS to celebrate leadership, spark bold conversations, and drive real progress.

Here’s what you’ll see in the video recap:

• Candid conversations and speaker moments that sparked reflection.
• Voices of attendees sharing personal takeaways and breakthroughs.
• An atmosphere charged with empowerment, connection, and inspiration.
• Real moments of community and recognition for women making waves in the industry.

If you're a female executive, emerging leader, ally, or anyone passionate about talent development and inclusive leadership, this is your space.

In this compelling Shared Services & Outsourcing Week (SSOW) interview, Fernando Hueglas, Head of Finance Business Services at Fortune Brand Innovations, dives into the strategies for proving the value of shared services to gain essential support for expansion. Fernando shares his perspective on how shared services can drive meaningful impact across an organization—even when cost savings aren’t immediately apparent.

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Step into an unforgettable night of recognition, energy, and celebration. The SSON North American Impact Awards, held during the Shared Services & Outsourcing Week (SSOW) conference in Orlando, shine a spotlight on the people and teams redefining what’s possible in shared services, outsourcing, and GBS.

Here’s what you’ll experience in the recap video:

• A front-row look at the awards ceremony and its electric atmosphere.
• Insights and reflections from winners and nominees.
• Unfiltered moments of joy, pride, and celebration.
• A behind-the-scenes glimpse at how we honor innovation and impact across the industry.

Whether you're a transformation leader, strategist, or rising talent, this is a chance to see what excellence looks like, and why it matters.

In this insightful interview from Shared Services & Outsourcing Week (SSOW), Julie Schwendimann, Vice President of Global Shared Services Operations at Stanley Black & Decker, shares her expertise on enhancing the Order-to-Cash (O2C) cycle to improve the customer journey. With years of experience optimizing finance and shared services processes, Julie provides actionable strategies for addressing key challenges in O2C.

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🎉 Shared Services & Outsourcing Week (SSOW) turns 30 in 2026!

Join us for the official SSOW 2026 Teaser Trailer—your sneak peek into the ultimate Shared Services & Global Business Services (GBS) conference experience.

What you’ll discover in this video:

• SSOWomen’s Pre-Conference Day: A full day dedicated to mentorship, leadership, and learning opportunities—designed for female leaders and their allies.
• Peer Testimonials: Hear why global shared services & GBS professionals return year after year.
• Future of Business Services Boardroom: Go inside the exclusive invite-only forum where GBS leaders share strategies and best practices.
• SSOW Glow Party: The biggest networking celebration with drinks, dancing, and memories made.
• SSON Impact Awards: A red-carpet gala recognizing excellence in shared services, complete with live entertainment.
• And so much more!