Alicia Jones is the MS, Total Rewards Customer Service Supervisor at City of Memphis. Alicia ensures "best in class" customer service is offered to every employee of the City of Memphis by monitoring call quality, answer rates and response times to request made for benefits, retirement, wellness, leave request and general HR questions.
In this session, participants will gain practical insights on initiating a Diversity, Equity, and Inclusion program, fostering a workplace culture that embraces diversity and promotes equity.
· Explore key components of a successful DEI program, from establishing measurable goals to fostering inclusive leadership.
· Learn strategies for overcoming common challenges in implementing DEI initiatives, creating a foundation for sustained organizational growth.
The people in the shared services work environment create the culture. When emphasis is put on the people who do the work, an investment can be made in those employees.
Check out the incredible speaker line-up to see who will be joining Alicia E..
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