Shared Services & Outsourcing Week Conference

March 16 - 19, 2026 | Orlando, FL

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Hrishikesh Patwardhan

Director, GBS Transformation Salesforce

Hrishi, Director of Transformation Solutions at Salesforce Global Business Services, leads agent-first transformation leveraging the Salesforce platform and agentic capabilities. With 18 years of experience in driving process innovation at Fortune 500 companies like Cummins, Schneider Electric, and Nissan, he is a certified Black Belt and passionate about integrating technology into the flow of work.

Tuesday, March 25, 2025

4:45 PM Reimagine Shared Services with Autonomous Agents

The rapid evolution of artificial intelligence (AI) and autonomous agents is redefining the shared services landscape. Traditional models, reliant on human-driven workflows and rule-based automation, are reaching their limits in scalability and efficiency. Come explore a transformative vision for shared services, leveraging autonomous agents capable of self-learning, decision-making, and execution.

Thursday, March 27, 2025

12:15 PM Build Your Agent, Unlock Digital Labor

Join us to build, customize, and deploy your first autonomous AI agent in under 30 minutes. Get hands-on and learn how digital labor can help you innovate faster, improve efficiency, and provide 24/7 service.

Check out the incredible speaker line-up to see who will be joining Hrishikesh.

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