Patrick Thompson

SVP, Global Customer Transformation Celonis

Patrick Thompson, Global SVP Customer Transformation Advisor for Celonis, has a proven track record with strong combination of C-Suite leadership, business acumen, and proven digital & generative AI experience. He brings expertise in enterprise business digitization, turnarounds and integration management, operational improvement, and global business services automation, helping enterprise customers through complex transformations to unlock value and optimize performance with Celonis Process Intelligence. Patrick is a customer-centric change agent, strategic advisor, and trusted executive valued for enabling Strategy & Management Operating Systems as well for decisive leadership, strategic vision and execution, and deep experience in mergers & acquisitions, and back-office scalability & integration.

Wednesday, March 18, 2026: Main Program

3:00 PM Harmonize to Optimize: Use Process Intelligence to Build Scalable, AI-Ready Operations

As Shared Services and GBS organizations look to scale and innovate, process harmonization is no longer optional—it’s foundational. Explore how leading enterprises are leveraging process mining and execution management to align siloed workflows, standardize operations, and pave the way for intelligent automation and AI. Learn how to move from fragmented execution to real-time, data-driven process excellence—turning complexity into a measurable growth driver.

Visualize and harmonize your end-to-end processes across regions and functions using real-time process intelligence capabilities
Benchmark global processes to identify inefficiencies, best practices, and standardization gaps
Build a transformation roadmap that sets the groundwork for AI enablement—powered by accurate process data
Drive change at scale by uncovering bottlenecks and automating root cause analysis
Set AI up for success by ensuring your operations are clean, standardized, and execution-ready

Check out the incredible speaker line-up to see who will be joining Patrick.

Download The Latest Agenda

In Partnership With:

QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com