March 16 - 19, 2026
Orlando, FL
Transform your team. Elevate your organization. Deliver unprecedented value.
The Shared Services & Outsourcing Week (SSOW) conference is not just any gathering - it is where the future of shared services is written, one success story at a time. As the largest and most pivotal stop on your journey to shared services success, you’ll join over 1,200 SSO and GBSO leaders collaborating, benchmarking and growing together as you discuss the strategies, advanced technologies and best practices to drive organizational value alongside business growth.
Start your year with the cream of the crop. SSOW attracts the most senior leaders of any event globally, who return year after year with their teams for four days and countless hours packed with insightful content - learning directly from peers across functions, industries, and experience levels.
Whether you're scaling automation, transforming your global business services model, or embracing AI and skills-based transformation, SSOW brings together the people and ideas that move shared services forward. Why SSOW? Because this is where progress happens.
Erin Brockovich
Advocate, Author & President
Brockovich Research & Consulting
Eckard Eberle
CEO, Siemens Global Business Services
Siemens
Kim Skanson
SVP, Global Business Services
Cencora Business Services
Nathan Bland
VP of Global Business Services
Pfizer
James Tilk
Director, Solutions Strategy & Marketing
BlackLine
Karen Terrill
VP, Financial Shared Services
TEGNA
Jodi Dudley
Head of Global Business Services
MassMutual
Amy Wirges
Global Head of Operations and Shared Services
SGS
Milena Biardzka
Global Delivery Lead, Technical Shared Services
McCormick & Company
Srini Cherukumilli
Corporate VP, Shared Services
CRH - Oldcastle APG
Raja Chaudhuri
Head Strategy & Service Management. GBS & Global Technical Support
Dexcom
Nikki Rodgers
SVP, Global Shared Services
Stagwell Global
Kristin Schooley
Director, Order to Cash
Learning Care Group
Sanjay Thirumalai
Chief Global Delivery Officer
Stout
Michael Zill
Head of Global Business Services
Vantive
Rob Bullen
Global Group Head, BAT Business Services
BAT
Ashlie Crosby
SVP, Global Business Solutions Center
Mastercard
Tom McFarland
SVP, Head of Customer Success Shared Services
LHH
Joaquin Garcia Smith
HR SSC Director Americas
FLIX
Jules Andrew
Chief Business Services Officer
Colgate Palmolive
Robert Turck
VP, Global Financial Shared Services
IQVIA
Elaine Desmond
Snr. Director Enterprise Business Excellence
BJ’s Wholesale Club
Gabriel Lantos
Global Sr. Director and Process Owner of Record to Report
Bristol Myers Squibb
Kirti Talwar
VP, Accounting Operations
Palo Alto Networks
Jeff Edwards
SVP, Operations
Ontellus
Brandy Hulsey
VP, Returns & AP Solutions
McKesson
Tommy Wehry
Organizational Effectiveness and Change Lead, Finance & Shared Services Transfor
The Estée Lauder Companies
Jakub Wojdat
Sr. Director, Global Head of Finance Shared Services
TE Connectivity
Samir Singh
SVP, Head of GBS
Brink’s
Chris Costa
Head of Finance Transformation
Chewy
Rishi Saluja
Global Director, Accounting & Reporting
Keysight Technologies
John Haynes
Head of Cash Cycle Management - Aon Business Services
Aon
Shane Abeyratne
SVP, Global Business and Finance Services
Cardinal Health
Victoria Roehrich
Sr. Director GBS Strategy and Transformation
Iron Mountain Inc.
Rob Bradford
VP, Global Business Services (GBS)
Kimberly Clark
AJ Wijesinghe
SVP, Global Business Solutions+
Ecolab
Stacy Hodge
Head of North America HR OPs, Shared Services & Payroll
HelloFresh
Isaac Knoot
VP, Global Business Services
Boston Scientific
Juan Victor Salazar
CFO, Head of Strategy & Performance, Business Services
Amrize
Jacob Davis
Director, Finance Shared Services
Textron
Tage Smith
VP of Technology Shared Services
Pacific Life
Donny Heaton
Sr. Director, Global Order to Cash
Boston Scientific
Johnnie Moore
Global Logistics & Bestshoring Strategist | Advisor
The JR Moore Group, Inc
Mohan Thadani
Sr. Director, Global Business Services & Financial Systems
Liberty Utilities
Claudia Petrocchi
Vice President of Employee Experience and Services
CSL Behring
Brian Chan
VP, Finance Systems & Projects
Pet Valu
Tanuja Singi
VP, Head of Global Business Solutions
McCormick & Company
AJ Wijesinghe
Senior Vice President, GBS
Ecolab
Graeme Hastings
SVP, GBS Strategy & Transformation & Mexico Capability Center Leader
Warner Bros. Discovery
Steve Rudderham
Head of Global Business Services
Carrier
Wolfgang Satori
VP and Head of GBS Opportunity to Cash for Americas
Siemens
Anotte Francois
Sr. Director, Procure to Pay
TheKey
Gillian Barton
VP, Global Delivery Operations
OTIS
Lyndsey Taylor
Global Head of HR Operations and Transformation
Brooks Automation
Michelle Irwin
Head of Training, Engagement, Marketing and Communications for the Americas Regi
Siemens Ag
Joe Abraham
Sr. Program Manager, GBS
Microsoft Corporation
Lisa Cox
Senior Director, Business Transformation - Finance Shared Services & ERP R2R
Xylem
Cindy Gallagher
Chief Accounting Officer
USA Today
Debbie Lougheed
Sr. Director of Shared Services
Diocese of Orlando
Maria Saggese
EY Global and EMEIA Global Business Services Solution Leader
EY
Russell Malz
CRO
KnowledgeLake
Patrick Thompson
SVP, Global Customer Transformation
Celonis
Dan French
CEO
Consider Solutions
Steve Fox
Process Excellence Leader
Consider Solutions
Sam Dastoor
Principal
Baker Tilly
Jivka Batchvarova
Managing Principal
Baker Tilly
Derrick Leck
Head of Value and Solutions Consulting, North America
Medius
Hariprasad BK
VP & Business Head – Digital Business Services
Infosys BPM Ltd
Diane Ma
US Global Business Services Leader, Deloitte Consulting LLP
Deloitte Services LP
Aaron Veach
Executive Director of Finance Transformation
Redwood Software
AJ Rose
Client Success Manager
ALTUS
Nathanael L’Heureux
Chief Solutions Ambassador
Oversight
Troy Quick
Managing Director
Accenture
Luca Van Skyhawk
CRO
Hypatos
Chas Moore
Executive Partner-Transformation
Chazey Partners
Jon Knisley
Global Process AI Lead
ABBYY
Jamie Thomas
CEO and Founder
Simplify IA
Mark Brousseau
President
Brousseau & Associates
Urvish Khandwalla
Sr. Director, Product Management, GBS Portfolio & AI
Iron Mountain
Siva Moduga
Co-Founder & CEO
Supervity
Himadri Sarkar
Senior Vice President of Transformation
Teleperformance SE
Sarah-Jayne Martin
Global Senior Director, Financial Automation Solutions
Quadient
Veena Gundavelli
Founder and Chief Executive Officer
Emagia Corporation
Julie Fernandez
Global HR Advisory Lead
herronpalmer
Oscar Reitsma
Business Director
Transparent
Michael Cloherty
Head of Sales
TrustPair
Laura Campbell
Partner
ScottMadden
Jonathan Luk
Partner
ScottMadden
Patricia Ferris
Partner
ScottMadden
Henry Bell
Partner
ScottMadden
George Penton
Partner
ScottMadden
Trey Robinson
Partner and Practice Area Leader
ScottMadden
Tony DeNardo
Principal Solution Advisor
SAP Concur
Khalid Siddiqui
Global Offering Leader, Finance Operations /Business Ops, IBM Consulting
IBM
Shiva Jayaraman
SVP & Business Head – Consumer Industries and Brazil
Wipro
Brian Bachofner
VP, Product Marketing
Neuron7.ai
Ankur Dhingra
Chief Executive Officer
ProHance Analytics
Greg Asher
Lumi AI Developer
Chazey Parners
Anjan Mukherjee
Vice President and Americas Head, Digital Operations &Platform
Wipro
Barbara Hodge
Global Digital Content
SSON Research & Analytics
Andrew Fuhrmann
VP of Customer Success
Basware
Stacy Marshall
Director, HR Shared Service & Systems, People Analytics and HR Programs
Lifemark Health Group
Zach Low
Chief Sales Officer
Rossum
Yogi Goyal
Global Managing Partner, Business Operations
IBM Consulting
Kyle Arnold
Chief Global Services Officer
Bon Secours Mercy Health
David Thompson
VP, GBS Commercial Services
Boston Scientific
Dorcal Jiminez
Senior Director, Compliance & Operational Audit
LAZ Parking
1200+
Attendees
200+
Speakers
100+
Sessions
110+
Solution Providers
Celebrate and elevate female leaders and allies at SSOWomen’s Day, a powerful space to share stories, build connections, and champion inclusion across shared services.
Join us on March 16th to share and inspire.
Dive into a hands-on, full-day crash course at the Agentic AI in Shared Services Bootcamp, where you’ll explore real-world Agentic AI use cases, implementation journeys, and practical strategies to take back to your organization.
Immerse yourself on March 16th and navigate uncharted AI territory.
See shared services in action with the Site Tours - an exclusive, behind-the-scenes look inside real, operational service centers. Meet the leaders driving transformation and gain firsthand insights into how top organizations deliver excellence. Step beyond the conference and experience innovation, culture, and collaboration in motion.
Explore shared services in action on March 16th.
The Impact Awards are the gold standard for recognizing excellence in shared services and GBS. Hosted at SSOW’s black-tie gala, this annual celebration brings the community together to spotlight achievements that inspire the industry.
Honor the brightest minds in shared services & GBS on March 18th.
Happy 30th Birthday, SSOW! We're celebrating three incredible decades of shared services excellence at the Glow Party — and this year, the party falls on St. Patrick’s Day! It’s not just the luck of the Irish — it’s the luck of turning 30 in style. Think neon meets emerald, where green is the vibe, the music is lively, and the dance floor is calling.
Join us as we raise a glass (and some glow sticks!) to three incredible decades of shared services excellence — and toast to the next 30 years of good fortune, great friends, and glowing memories.
Celebrate this milestone with the SSOW community on Tuesday, March 17th.
What an amazing day celebrating Women! #SSOWomen’s Day sparked powerful conversations and even more powerful connections… Feeling inspired by all of the amazing women in attendance today.
Mastercard
SVP, Global Business Solutions Center, Finance
...You can see that the industry is expanding. But there’s also new thoughts coming in. Even just over the last few years, it’s been customer, value, AI, it always keeps coming back. Keeping current on the themes that are coming through, I think SSON does really, really well. So, that’s why I keep coming back to see all my colleagues and peers.
Carrier
Head of Global Business Services
I think the Interactive Discussion Groups (IDGs) are just an awesome platform, really hearing the challenges and what’s working for other organizations, and just seeing where everybody is with respect to the uniqueness of deploying shared services across different organizations, different geographies, and different industries. And frankly, coming out of day two, I’ve never been more excited to be part of the shared service industry.
Publicis Re:Sources
SVP, Global Business Solutions Center, Finance
Conference passes provide access to the Big Idea Stage, Receptions, Meals, the Innovation HUB, and so much more!
Mar. 17-19
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Mar. 16
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Mar. 17-19
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Mar. 16
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QUESTIONS?
Contact us: 1-800-882-8684
Email: enquiry@iqpc.com
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